Get help from HMRC if you need extra support
If you cannot use a telephone and need a different way to contact HMRC
There are other ways to contact HM Revenue and Customs (HMRC) than by telephone. You might need to use another form of contact if:
- you’re deaf, hearing impaired or hard of hearing
- you have a speech impairment
- you use British Sign Language (BSL)
- you have difficulty using the telephone
Text Service (Relay UK)
Dial 18001 then the relevant contact number to use the Relay UK Text Service.
Example
The ‘Income Tax: general enquiries’ helpline is 0300 200 3300.
Dial 18001 0300 200 3300 to contact the ‘Income Tax: general enquiries’ helpline by text relay.
HMRC also offers a textphone service for some of its helplines.
If you’ve been contacted about a compliance check
HMRC may send you a letter to say your tax affairs are being checked. This is sometimes called a ‘compliance check’. The letter gives contact details for your compliance officer.
If this happens, dial 18001 then the phone number for your compliance officer to use the Relay UK Text Service.
Webchat
You can contact HMRC’s extra support team using webchat.
If you’ve been contacted about a compliance check
HMRC may send you a letter to say your tax affairs are being checked. This is sometimes called a ‘compliance check’.
If this happens, you cannot use webchat. You’ll need to email your compliance officer for support. Their email address is in the letter.
Find out about other help and support you can get with compliance checks.
If you use British Sign Language (BSL)
You can contact HMRC using a BSL video interpreter from the SignVideo service:
Home visits and appointments
You can ask HMRC’s extra support team for a face-to-face appointment or home visit.
Fill in an online appointment form to arrange a meeting. Once you’ve completed the form, you’ll need to email it to HMRC. The email address is on the online form.