Get help from HMRC if you need extra support
If you cannot use a telephone and need a different way to contact HMRC
There are other ways to contact HM Revenue and Customs (HMRC) than by telephone. You might need to use another form of contact if:
- you’re deaf, hearing impaired or hard of hearing
- you have a speech impairment
- you use British Sign Language (BSL)
- you have difficulty using the telephone
Text Service (Relay UK)
Dial 18001 then the relevant contact number to use the Relay UK Text Service.
Example
The ‘Income Tax: general enquiries’ helpline is 0300 200 3300.
Dial 18001 0300 200 3300 to contact the ‘Income Tax: general enquiries’ helpline by text relay.
HMRC also offers a textphone service for some of its helplines.
Webchat
You can contact HMRC’s extra support team using webchat.
If you use British Sign Language (BSL)
You can contact HMRC using a BSL video interpreter from the InterpretersLive! service.
Home visits and appointments
You can ask HMRC’s extra support team for a face-to-face appointment or home visit.
Fill in an online appointment form to arrange a meeting. Once you’ve completed the form, you’ll need to email it to HMRC. The email address is on the online form.