Employers: general enquiries
Contact HMRC with employer enquiries on PAYE, National Insurance contributions, Statutory Payments, stakeholder pensions and student loan repayments.
Online
Tell HMRC if you have been payrolling benefits
You’ll need your Government Gateway user ID and password.
Tell HMRC you do not owe Class 1A National Insurance contributions
Check if you can fix your problems with running payroll
Ask HMRC’s digital assistant to get a quick answer to your query if you’re an employer. If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
You can also find out information in your business tax account.
Industrial action
Due to industrial action between 23 December 2024 and 16 May 2025, you may wait longer than usual to speak to an adviser using webchat.
If you can, you should use our online services rather than waiting to speak to us.
For example, you can:
- check when you can expect a reply from HMRC to find out the status of your Construction Industry Scheme refund — you should only call us if the date has passed
- use your business tax account to check your balance
For technical support with online services use the online services helpdesk.
Phone
Call HMRC to get help if you’re an employer. We’ll only be able to give general advice if you do not have your Accounts Office reference or PAYE reference number.
Before you call
This helpline may ask you some security questions. Make sure your details and address are up to date in your personal tax account and business tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.
Industrial action
Due to industrial action between 23 December 2024 and 16 May 2025, you may wait longer than usual to speak to an adviser.
If you can, you should use our online services rather than waiting to speak to us on the phone.
For example, you:
- may get a quick answer to your query if you ask HMRC online
- can check when you can expect a reply from HMRC to find out the status of your Construction Industry Scheme refund — you should only call us if the date has passed
- use your business tax account to check your balance
For technical support with online services use the online services helpdesk.
Telephone: 0300 200 3200
Outside UK: +44 151 268 0558
Fax: 03000 523 030
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Post
Write to HMRC to get advice for employers.
You do not need to include a street name, city name or PO box when writing to this address.
Couriers should use a different address.
PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom
Related content
Expenses and benefits for employers
Sign in to your HMRC business tax account
HMRC rates and allowances