Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and if there are any problems with our online services (including error messages).
Webchat is unavailable at the moment because of technical problems.
Don’t use this helpline for:
- problems verifying your identify or tax queries - contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues that don’t affect VAT online services - call the HMRC online services helpline for help with these
0300 200 3701
0300 200 3719
+44 2920 501 261
8am to 6pm, Monday to Friday
Closed weekends and bank holidays