Get help using VAT online services


Get help with problems signing in

Find out what to do if you’ve lost your:

  • user ID
  • password
  • activation code

You can also check service availability and if there are any problems with our online services (including error messages).

You can find out information about VAT online services in your business tax account, including how to:

  • change passwords
  • add other users to your account
  • manage your online agent


Call HMRC to get help using VAT online services.

Do not use this helpline for:

0300 200 3701

18001 0300 200 3701

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays

Best time to call:

Phone lines are less busy between 8:30am and 11am.

Find out about call charges