Find out what to do if you’ve lost your:
- user ID
- activation code
You can also check service availability and if there are any problems with our online services (including error messages).
Webchat is unavailable at the moment because of technical problems.
Call HMRC to get help using VAT online services.
Do not use this helpline for:
- problems verifying your identity or tax queries - contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues that do not affect VAT online services - call the HMRC online services helpline
0300 200 3701
0300 200 3719
+44 2920 501 261
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.