VAT: general enquiries


Advisers can only talk to you about VAT, Making Tax Digital for VAT or using VAT online services. They will not be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems.


Call HMRC for help with general VAT enquiries, including Making Tax Digital for VAT. Have your VAT registration number and postcode with you when you call.

You cannot pay, or agree time to pay using this phone number.

Find out what to do if you cannot pay your tax bill on time.

0300 200 3700

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Best time to call:

Phone lines are less busy between 8.30am and 11am, Monday to Friday

You can use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0300 200 3700.

Get help using VAT online services if you need help using or registering for VAT online services.

Find out about call charges


General VAT enquiries and letters with attachments

We are currently experiencing high volumes of enquiries and apologise if replies are outside of 15 working days.

Make a VAT enquiry online.

Send long questions or those with an attachment by post to:

HM Revenue and Customs - VAT Written Enquiries Team
Portcullis House
21 India Street
G2 4PZ
United Kingdom

VAT insolvency enquiries

Read section 1.4 of VAT Notice 700 to find out which HMRC team to write to if you have a question about VAT insolvencies.