Advisers can only talk to you about VAT, Making Tax Digital for VAT or using VAT online services. They will not be able to transfer you to another webchat team.
Webchat is unavailable at the moment because of technical problems.
Call HMRC for help with general VAT enquiries, including Making Tax Digital for VAT. Have your VAT registration number and postcode with you when you call.
You cannot pay, or agree time to pay using this phone number.
0300 200 3700
+44 2920 501 261
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Best time to call:
Phone lines are less busy between 8.30am and 11am, Monday to Friday
You can use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.
Contact the VAT Online Services Helpdesk if you need help using or registering for VAT online services.
General VAT enquiries and letters with attachments
We are currently experiencing high volumes of enquiries and apologise if replies are outside of 15 working days.
Send long questions or those with an attachment by post to:
HM Revenue and Customs - VAT Written Enquiries Team
21 India Street
VAT insolvency enquiries
Read section 1.4 of VAT Notice 700 to find out which HMRC team to write to if you have a question about VAT insolvencies.