VAT: general enquiries

Online

Make a VAT enquiry online

Replies can take up to 15 working days.

Webchat

Speak to an adviser online about:

  • VAT
  • Making Tax Digital for VAT
  • using VAT online services

Phone

Only call HMRC if your VAT enquiry is urgent. Please have your VAT registration number and postcode if you need to call.

You cannot pay, or agree time to pay using this phone number.

Find out what to do if you cannot pay your tax bill on time.

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • “change my address”
  • “question about VAT rates”
  • “problem registering for VAT”

If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.

You can also use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0300 200 3700.

Telephone:
0300 200 3700

Outside UK:
+44 2920 501 261

Opening times:

Our phone line opening hours are temporarily changing to:

Monday to Friday: 8am to 4pm

This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.

If your call is not urgent please use webchat to contact us.

You can also find out information in:

Best time to call:

Phone lines are less busy between 8.30am and 11am, Monday to Friday

Get help using VAT online services if you need help using or registering for VAT online services.

Find out about call charges

Post

General VAT enquiries and letters with attachments

Please only write to HMRC about general VAT questions, if you are unable to contact us online. Replies may take longer than 15 working days.

HM Revenue and Customs – VAT Written Enquiries
123 St Vincent Street
Glasgow City
Glasgow
G2 5EA
United Kingdom

VAT insolvency enquiries

Read section 1.4 of VAT Notice 700 to find out which HMRC team to write to if you have a question about VAT insolvencies.