VAT: general enquiries


Advisers can only talk to you about VAT or using VAT online services. They will not be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems.


Call HMRC for help with general VAT enquiries. Have your VAT registration number and postcode with you when you call.

You cannot pay or agree time to pay over the phone.

0300 200 3700

0300 200 3719

Outside UK:
+44 2920 501 261

Opening times:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Opening times over Christmas and New Year

The following dates over Christmas and New Year have different opening times:

  • Monday 24 December: 8am to 4pm
  • Tuesday 25 December: closed
  • Wednesday 26 December: closed
  • Monday 31 December: 8am to 4pm
  • Tuesday 1 January: closed

Best time to call:

Phone lines are less busy between 8am and 11am, Monday to Friday

Contact the VAT Online Services Helpdesk if you need help using or registering for VAT online services.

Find out about call charges


Please note, we are currently experiencing high volumes of enquiries and apologise if replies are outside of 15 working days.

Make a VAT enquiry online.

Send long questions or those with an attachment by post to:

HM Revenue and Customs - VAT Written Enquiries Team
Alexander House
21 Victoria Avenue
SS99 1BD
United Kingdom