VAT: general enquiries


Ask HMRC Online

Ask HMRC’s digital assistant to find information about VAT.

If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.

Sign into your VAT online account

Your VAT online account lets you:

  • view your payments and outstanding liabilities
  • submit your VAT return and view previous returns
  • change your registration details

Find out about VAT repayments, including how to track a repayment claim online.

Check a UK VAT number

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to reply with any confidential details we’ll contact you by phone or post.

If your enquiry does not relate to any of these services, check our other helplines to see who to contact.

You can also find out VAT information in your business tax account.


Only call HMRC if you cannot find an answer to your VAT question using our online guidance or services. You’ll need your:

  • postcode
  • VAT registration number

You cannot pay, or agree time to pay using this phone number. Find out what to do if you cannot pay your tax bill on time.

Get help using VAT online services if you need help using or registering for VAT online services.

You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3700. Find out more on the Relay UK website.

Before you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

This helpline may also ask you some security questions. Make sure your details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

0300 200 3700

Outside UK:
+44 2920 501 261

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

Best time to call:

Phone lines are less busy between 8.30am and 11am.

Find out about call charges


General VAT enquiries and letters with attachments

Only write to HMRC if you cannot find an answer to your VAT question using our online guidance or services. Replies may take longer than 15 working days.

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address.

HM Revenue and Customs
United Kingdom

VAT insolvency enquiries

Read [section 1.4 of VAT Notice 700/56) to find out which HMRC team to write to if you have a question about VAT insolvencies.