VAT: general enquiries

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  • Telephone: 0300 200 3700
  • Textphone: 0300 200 3719
  • Outside UK: +44 2920 501 261

Call HMRC for help with general VAT enquiries. Have your VAT registration number and postcode with you when you call.

You can’t pay or agree time to pay over the phone.

Find out about call charges

Opening times:

8am to 6pm, Monday to Friday

Closed weekends and bank holidays

Best time to call:

Phone lines are less busy between 8am and 11am, Monday to Friday

Contact the VAT Online Services Helpdesk if you need help using or registering for VAT online services.


Make a VAT enquiry online to get a reply more quickly than by post.

Send long questions or those with an attachment by post to:

HM Revenue and Customs - VAT Written Enquiries Team
Alexander House
21 Victoria Avenue
SS99 1BD
United Kingdom

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Don’t include personal or financial information, eg your National Insurance number or credit card details.