VAT: general enquiries


Make a VAT or Fulfilment House Due Diligence Scheme enquiry online

Replies can take up to 15 working days.

Sign into your VAT online account

Your VAT online account lets you:

  • view your payments and outstanding liabilities
  • submit your VAT return and view previous returns
  • get a duplicate VAT registration certificate

Check a UK VAT number

If your enquiry does not relate to any of these services, check our other helplines to see who to contact.

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Ask HMRC Online

Ask HMRC’s digital assistant to get a quick answer to your query about VAT.

If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.


Only call HMRC if your VAT or Fulfilment House Due Diligence Scheme (FHDDS) enquiry is urgent. Please have your postcode, FHDDS and VAT registration number if you need to call.

You cannot pay, or agree time to pay using this phone number. Find out what to do if you cannot pay your tax bill on time.

You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3700.

Before you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

This helpline may also ask you some security questions. Make sure your details and address are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

0300 200 3700

Outside UK:
+44 2920 501 261

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find out information in:

Best time to call:

Phone lines are less busy between 8.30am and 11am.

Get help using VAT online services if you need help using or registering for VAT online services.

Find out about call charges


General VAT enquiries and letters with attachments

Please only write to HMRC about general VAT questions, if you are unable to contact us online. Replies may take longer than 15 working days.

HM Revenue and Customs
United Kingdom

VAT insolvency enquiries

Read section 1.4 of VAT Notice 700/56 to find out which HMRC team to write to if you have a question about VAT insolvencies.