VAT: general enquiries

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  • Telephone: 0300 200 3700
  • Textphone: 0300 200 3719
  • Outside UK: +44 2920 501 261

Have your VAT registration number and postcode with you when you call. If you’re not VAT registered you’ll need your postcode.

You can’t pay or agree time to pay over the phone.

Find out about call charges

Opening times:

8am to 6pm, Monday to Friday

Closed weekends and bank holidays

Best time to call:

Phone lines are less busy between 8am and 11am, Monday to Friday

If you need help with a technical problem or want information about the ‘known facts’ needed to enrol for VAT Online services contact the VAT Online Services Helpdesk.


By using an email form you will get a reply more quickly:

Make a VAT enquiry

Your message using this form is secure. If HMRC reply by email the information is not secure. If HMRC need to contact you about anything confidential, they will reply by post or telephone.

You can send very long questions or those with an attachment by post to:

HM Revenue and Customs - VAT Written Enquiries Team

Alexander House 21 Victoria Avenue Southend-On-Sea SS99 1BD United Kingdom

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Don’t include personal or financial information, eg your National Insurance number or credit card details.