In the pages below, you can find out more about Public Service Mutuals, and how this government is supporting them.
Public Service Mutuals, which we refer to as mutuals, across England are changing the way public services are delivered. The government is committed to supporting the development, growth and sustainability of mutuals throughout England. Watch this short video and click on the links below to find out more about the sector, and what support is available.
If you’d like to speak to a member of the mutuals team, email email@example.com and someone will get back to you.
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What are Public Service Mutuals?
Public Service Mutuals are organisations which have left formal public sector control, continue to deliver public services and aim to have a positive social impact, and have a significant degree of employee ownership, influence or control in the way the organisation is run.
Click the link below to find out more.
Public Service Mutuals in Action
Mutuals across England are changing the way public services are delivered. As independent organisations, they’re able to benefit from less bureaucracy, make faster decisions and respond more quickly to the needs of their customers. Click on the links below to see real life examples of mutuals making a difference, and search “public service mutual” on the DCMS Blog for the latest updates.
What support is available?
The government is committed to supporting public sector organisations across England to start a Public Service Mutual, and to support existing mutuals to flourish. We will soon be launching a number of support programmes, which will be updated here once they are available.
To find out more about the support available now, including how to apply, click on the links below.
Over the past few years, the Mutuals Team has collected key materials which may be useful to those who as considering the mutual model for their services. These are not designed to replace professional support, but may provide a helpful overview to enable you to start thinking about the model.
Please note that some documents are tailored to specific sectors, for example libraries, but there will be insight which is applicable to all service areas.
Research and Evidence
Since leaving the formal public sector, Public Service Mutuals have reported reduced bureaucracy, leading to faster decision making, better quality and more innovative services. There are several studies which have shown the benefits of operating as a mutual, whether that is through direct employee ownership, or other forms of employee involvement and influence. Click on the links below to read more.
- Research and analysis
Why is the government interested, and what support has it offered so far?
With public services under more pressure than ever before, the government needs to find new ways of delivering public services that meet and exceed the public’s expectations, and provide value to the taxpayer. Evidence has demonstrated that the mutual model can be a viable alternative to delivering public services, compared to in house or traditional outsourcing.
The government is committed to an economy that works for all, where employees, customers and communities have a say in the way their public services are delivered. The mutual model empowers employees by ensuring they have a say in the way the organisation is run. Several studies show that a more engaged workforce means a happier workforce, resulting in better quality services and more satisfied customers. This can ultimately lead to greater productivity, resulting in better values services for the taxpayer.
We’ve been supporting the development and growth of Public Service Mutuals for the past 7 years. Click the links below to see details on some of the past support programmes for mutuals.
Published: 4 August 2014
Updated: 11 December 2017
- Content update and latest information on how the government is supporting Public Service Mutuals.
- First published.