Performance and management information

This series brings together all documents relating to Performance and management information

Greater transparency is at the heart of the government’s commitment to:

  • enable the public to hold politicians and public bodies to account

  • reduce the deficit and deliver better value for money in public spending

  • realise significant economic benefits by enabling the development of applications and websites using public data

In line with this commitment, HM Revenue & Customs (HMRC) has published the following information on performance indicators and management information.


  1. Business plan quarterly data summary (QDS)
  2. Customer experience score
  3. Contact Centre performance and management information
  4. Call waiting time – Correction of data
Published 22 February 2013