Performance and management information

This series brings together all documents relating to Performance and management information

Greater transparency is at the heart of the government’s commitment to:

  • enable the public to hold politicians and public bodies to account

  • reduce the deficit and deliver better value for money in public spending

  • realise significant economic benefits by enabling the development of applications and websites using public data

In line with this commitment, HM Revenue & Customs (HMRC) has published the following information on performance indicators and management information.


  1. Business plan quarterly data summary (QDS)

    • Corporate report
  2. Customer experience score

    • Transparency data
  3. Contact Centre performance and management information

    • Transparency data
  4. Call waiting time – Correction of data

    • Transparency data
Published 22 February 2013