Corporate report

HMRC monthly performance report: May 2020

A monthly summary of how HMRC has performed against its monthly service targets.

From:
HM Revenue & Customs
Published
2 July 2020

Documents

HMRC monthly performance update: May 2020

HTML

HMRC monthly performance update data table - May 2020

MS Excel Spreadsheet, 21.8 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This monthly report shows how we are doing against our most important customer service performance objectives such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.

Published 2 July 2020

Related content