Collection

HMRC monthly performance reports

Monthly summaries of how HMRC has performed against its customer service targets.

These monthly reports shows how HM Revenue and Customs (HMRC) has done against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Reporting year 2018 to 2019

  1. HMRC monthly performance report: June 2018
  2. HMRC monthly performance report: May 2018
  3. HMRC monthly performance report: April 2018

Reporting year 2017 to 2018

  1. HMRC monthly performance report: March 2018
  2. HMRC monthly performance report: February 2018
  3. HMRC monthly performance report: January 2018
  4. HMRC monthly performance report: December 2017
  5. HMRC monthly performance report: November 2017
  6. HMRC monthly performance report: October 2017
  7. HMRC monthly performance report: September 2017
  8. HMRC monthly performance report: August 2017
  9. HMRC monthly performance report: July 2017
  10. HMRC monthly performance report: June 2017
  11. HMRC monthly performance report: May 2017
  12. HMRC monthly performance report: April 2017

Reporting year 2016 to 2017

  1. HMRC monthly performance report: March 2017
  2. HMRC monthly performance report: February 2017
  3. HMRC monthly performance report: January 2017
Published 30 March 2017
Last updated 2 August 2018 + show all updates
  1. Monthly performance reports for April, May and June 2018 added.
  2. Added March 2018 monthly performance report.
  3. Added report for February 2018.
  4. Added performance report for January 2018.
  5. Added performance report for December 2017.
  6. Added performance report for November 2017.
  7. Added performance report for October 2017.
  8. Added performance report for September 2017.
  9. Added performance report for August 2017.
  10. Added performance report for July 2017.
  11. Added reports for April, May and June 2017
  12. Added 'HMRC monthly performance report: March 2017'
  13. First published.