Monthly summaries of how HMRC has performed against its customer service targets.
These monthly reports shows how HM Revenue and Customs (HMRC) has done against its key customer service performance objectives, such as:
- use of our digital services
- answering our phones
- handling customer post
- responding to complaints
Our full performance objectives are set out in our single departmental plan for 2015 to 2020.
A detailed breakdown of our performance data is held within our quarterly performance update.
Our annual reports and accounts set out our past performance.