Collection

HMRC monthly performance reports

Monthly summaries of how HMRC has performed against its customer service targets.

These monthly reports shows how HM Revenue and Customs (HMRC) has done against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held within our quarterly performance updates.

Our annual reports and accounts set out our past performance.

Reporting year 2021 to 2022

Reporting year 2020 to 2021

Reporting year 2019 to 2020

Reporting year 2018 to 2019

Reporting year 2017 to 2018

Reporting year 2016 to 2017

Published 30 March 2017
Last updated 13 January 2022 + show all updates
  1. Added HMRC monthly performance report for November 2021.

  2. Added the performance report for October 2021.

  3. Added performance report for September 2021.

  4. Added monthly performance update for August 2021.

  5. Added HMRC monthly performance report for July 2021.

  6. Added monthly performance reports for April, May and June 2021.

  7. Added HMRC monthly performance report for March 2021.

  8. Added HMRC monthly performance report for February 2021.

  9. Added monthly performance report for January 2021.

  10. Added December 2020 monthly performance report.

  11. Added monthly performance report for November 2020.

  12. Added HMRC monthly performance report for October 2020.

  13. Added monthly performance report for September 2020.

  14. Added HMRC monthly performance report for August 2020.

  15. Added monthly performance report for July 2020.

  16. Added monthly performance report for June 2020.

  17. Added reports for April and May 2020.

  18. Added HMRC performance report for March 2020.

  19. Added HMRC performance report for February 2020.

  20. Added January 2020 monthly performance report.

  21. Added performance report for December 2019.

  22. Added report for November 2019.

  23. Added report for October 2019.

  24. Added report for September 2019.

  25. Added August 2019 report.

  26. Added performance report for July 2019.

  27. Added reports for April, May and June 2019.

  28. Added performance report for March 2019.

  29. Added data for February 2019.

  30. Added report for January 2019.

  31. Added monthly report for December 2018.

  32. Added November 2018 monthly performance report.

  33. Added performance report for October 2018.

  34. Added September 2018 monthly performance report.

  35. Added August 2018 monthly perfromance report.

  36. Added July 2018 report.

  37. Monthly performance reports for April, May and June 2018 added.

  38. Added March 2018 monthly performance report.

  39. Added report for February 2018.

  40. Added performance report for January 2018.

  41. Added performance report for December 2017.

  42. Added performance report for November 2017.

  43. Added performance report for October 2017.

  44. Added performance report for September 2017.

  45. Added performance report for August 2017.

  46. Added performance report for July 2017.

  47. Added reports for April, May and June 2017

  48. Added 'HMRC monthly performance report: March 2017'

  49. First published.