Corporate report

HMRC monthly performance report: April 2017

A monthly summary of how HMRC has performed against its customer service targets.

• From: HM Revenue & Customs
• Published: 27 July 2017

Documents

HMRC monthly performance update: April 2017

HMRC monthly performance data: April 2017

MS Excel Spreadsheet, 4.7 KB

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Details

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

• use of our digital services
• answering our phones
• handling customer post
• responding to complaints

Our full performance objectives are set out in our single departmental plan for 2015 to 2020.

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Published 27 July 2017