Corporate report
HMRC monthly performance report: July 2021
A monthly summary of how HMRC has performed against its performance targets.
Documents
Details
This monthly report shows how we are doing against our most important customer service performance objectives such as:
- how satisfied our customers are with our services
- how we’re helping our online customers
- how many phone calls we answer
- how quickly we handle their correspondence
A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.
Published 2 September 2021