Corporate report

HMRC monthly performance report: September 2019

A monthly summary of how HM Revenue and Customs has performed against its customer service targets.


HMRC monthly performance update: September 2019

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This monthly report shows how we are doing against our most important customer service performance objectives such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.

Published 7 November 2019