Corporate report

HMRC monthly performance report: March 2017

A monthly summary of how HMRC has performed against its customer service targets.

Documents

HMRC monthly performance data: March 2017

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Details

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

Our full performance objectives are set our in our single departmental plan for 2015 to 2020.

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Published 13 July 2017