Corporate report

HMRC monthly performance report: January 2018

A monthly summary of how HMRC has performed against its customer service targets.


HMRC monthly performance update: January 2018

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This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held within our quarterly performance updates.

Our annual reports and accounts set out our past performance.

Published 1 March 2018