Corporate report

HMRC monthly performance report: March 2019

A monthly summary of how HM Revenue and Customs has performed against its customer service targets.

Documents

HMRC monthly performance update: March 2019

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Details

This monthly report shows how we are doing against our most important customer service performance objectives such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

A detailed breakdown of our performance data is held in our quarterly performance updates. Our annual reports and accounts set out our past performance.

Updates to this page

Published 18 July 2019

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