A monthly summary of how HMRC has performed against its customer service targets.
HMRC monthly performance data: January 2017
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This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:
- use of our digital services
- answering our phones
- handling customer post
- responding to complaints
Our full performance objectives are set our in our single departmental plan for 2015 to 2020.
A detailed breakdown of our performance data is held within our quarterly performance update.
Our annual reports and accounts set out our past performance.