Corporate report

HMRC monthly performance report: January 2017

A monthly summary of how HMRC has performed against its customer service targets.

Documents

HMRC monthly performance data: January 2017

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Details

This monthly report shows how HM Revenue and Customs (HMRC) is doing against its key customer service performance objectives, such as:

  • use of our digital services
  • answering our phones
  • handling customer post
  • responding to complaints

Our full performance objectives are set our in our single departmental plan for 2015 to 2020.

A detailed breakdown of our performance data is held within our quarterly performance update.

Our annual reports and accounts set out our past performance.

Updates to this page

Published 23 February 2017

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