HMRC Business Authorising Officer: Responsibilities
The HMRC Business Authorising Officer (BAO) has overall responsibility for co-ordinating and managing the activities of a Room.
There must be a minimum of two BAO’s for each Room and sufficient BAO’s must be appointed to maintain customer service standards.
Note: The Shared Workspace Business Sponsor is responsible for appointing to each Room sufficient BAOs to ensure that the BAOs can carry out all their responsibilities effectively and thoroughly SW03520.
The BAO is crucial to the effective operation of the Shared Workspace service. The BAO Activity Inbox enables BAO’s to manage their responsibilities efficiently from a single point SW04210.
The BAO has a number of responsibilities which can be grouped under 3 key categories
Purpose - The purpose and content of the Room. They must have detailed knowledge of the business conducted in the Room.
- People - The membership of the Room. They must have an association with the HMRC members of the Room and be able to authenticate any customer organisation linked to it.
- Process - How the Room is used, including security. They must have a level of responsibility within their Business Unit that is commensurate to how the Room is being used.
In addition to the general activities of a Room, the BAO is responsible for carrying out
- Mandatory Room Reviews SW04207
- the following online activities
|SW03215||Business Unit Quality Assurance|
|SW03320||Dealing with Inappropriate Material|
|SW04220||Reviewing the BAO Activity Inbox|
|SW04225||Review Request to Add HMRC Member to a Room|
|SW04230||Review Request to Add First Two Customer Nominated Contacts to a Room|
|SW04235||Review Request to Add Customer Member to a Room|
|SW04240||Review Request to Change HMRC Member Role|
|SW04245||Review Request to Change Customer Member Role|
|SW04250||Review Request to Delete a Room Item|
|SW04255||(This content has been withheld because of exemptions in the Freedom of Information Act 2000)|
|SW04260||Add HMRC Member to a Room without HMRC Member Request|
|SW05430||Remove HMRC Member from a Room|
|SW05440||Remove Customer Member from a Room|
|SW05640||Request to Change Customer Member Role|
|SW06200||Manage a Room|
|SW06300||Lock a Room|
|SW06400||Unlock a Room|
|SW06500||Close a Room|
|SW06600||Re-open a Room|
|SW06700||Delete a Room|
|SW07430||Close an Item|
|SW07450||Re-open an Item|
|SW09125||Designing the Room|
|SW09220||Add Organisation to a Room|
|SW09240||Maintain Organisation Details|
|SW09250||Remove Organisation from a Room|