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HMRC internal manual

Shared Workspace Business Manual

Updates: Shared Workspace Business Manual

2016

published amendments

Help and Support for HMRC Members: Hours of Support
Revised the contact details for those seeking help

published amendments

Customer Engagement: Initial Engagement
Withdraw link to 009115
Customer Engagement: Marketing Material
Typos corrected but archived as no longer relevant
Security Introduction: Security Classification of Data - Government Security Classification System (GSC)
Titles this time
More changes
Link amendment
Required links to be updated and other minor detail

published amendments

File Naming Convention: HMRC Naming Convention
The KAI file naming convention cannot be traced and appears to no longer exist. Therefore this para deleted.

published amendments

Roles and Responsibilities: Data Guardian
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Using Shared Workspace: Customer Home and Remote Working
Text amendment
Using Shared Workspace: HMRC Home and Remote Working
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Using Shared Workspace: Controlling Access to Information
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Information Security: Password Management
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Information Security: Business Unit Quality Assurance
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Security Introduction: Introduction to Security
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Security Introduction: Security Classification of Data - Government Security Classification System (GSC)
Text unredacted
Learning: Online Learning Packages: Customer Organisation Representative
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Learning: Online Learning Packages: Customer Member
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Learning: Online Learning Packages: Customer Nominated Contact
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Learning: Online Learning Packages: HMRC Member
Amendments to text
Learning: Online Learning Packages: Introduction to Online Learning Packages
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Introduction: Feedback on Shared Workspace Business Manual
Updated
Information Security: Terms and Conditions
Update link and formatting
Other Considerations: Microsoft Access
Formating errors corrected
Using Shared Workspace: Inappropriate Material
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Using Shared Workspace: Adding Information to a Room
Update bad links and guidance
Security Introduction: One Customer Organisation in a Room Principle
Further AMENDMENTS
Incorrect and in need of amendment
Introduction: Service Availability
Original page is years out of date and has been updated to fix the web links and some text deleted.

published amendments

Plug-In: Introduction to the Plug-in
It is not currently available to Customer Members.
Plug-In: HMRC Access
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Other Considerations: Macros
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Other Considerations: Alerts and Notifications
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Controlling Access: Access Controls
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File Naming Convention: Customer Naming Convention
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Item Types: Dashboards
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Item Types: Calendars
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Rooms: Delete a Room
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Review Recycle Bin: Restore Items
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Rooms: Close a Room
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Rooms: Lock a Room
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Create a Room: Request a Room Template
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Create a Room: Room Release
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Create a Room: Create a Customer Room
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Create a Room: Create an HMRC Only Room
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Create a Room: Request a New Room
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Create a Room: Room Design
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Create a Room: Room Purpose
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Member Roles: Add a Role to a Room
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Member Roles: Introduction to Member Roles
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Organisation Membership: Remove Member from Organisation
http://www.hmrc.gov.uk/shared-workspace/cnclearning/index.htm.
Room Membership: How to Become a Member of a Room
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Registration and Enrolment: Appoint an HMRC Business Authorising Officer
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Registration and Enrolment: HMRC Member
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Roles and Responsibilities: Customer Member
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Roles and Responsibilities: Customer Nominated Contact
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Customer Organisation Representative: Appoint First Two Customer Nominated Contacts
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HMRC Global Community Administrator: Review Request to Update Organisation Details
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HMRC Global Community Administrator: Review a Request to add a New Organisation
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HMRC Global Community Administrator: Review Request for a Room Template
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HMRC Global Community Administrator: Review Request for a New Room
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Shared Workspace Global Community Administrator: Activity Inbox Introduction
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HMRC Shared Workspace Team: Data Usage Agreements & Shared Workspace Business Sponsor Certificates of Assurance
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HMRC Business Authorising Officer: Add HMRC Member to a Room without HMRC Member Request
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HMRC Business Authorising Officer: Authenticate Customer Organisation Representative
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HMRC Business Authorising Officer: Review Request to Change HMRC Member Role
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HMRC Business Authorising Officer: Review Request to Add Customer Member to a Room
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HMRC Business Authorising Officer: Review Request to Add First Two Customer Nominated Contacts to a Room
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HMRC Business Authorising Officer: Review Request to Add HMRC Member to a Room
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HMRC Business Authorising Officer: Activity Inbox Introduction
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HMRC Business Authorising Officer: Mandatory Reviews
Revw date change
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Roles and Responsibilities: Shared Workspace Community Administrator
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Roles and Responsibilities: Shared Workspace Business Sponsor
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published amendments

Business Unit Policies and Assurance Checks: Data Guardian and the Data Usage Agreement
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Risk Assessing: Business Continuity Plan
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Risk Assessing: Information Security Risk Assessment
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Risk Assessing: Business Implementation Risk Assessment
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Risk Assessing: Introduction to Risk Assessing
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Risk Assessing: Contents
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Using Shared Workspace: Using Shared Workspace Outside The European Economic Area (EEA)
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Using Shared Workspace: Customer Home and Remote Working
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Using Shared Workspace: HMRC Home and Remote Working
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Using Shared Workspace: Dealing With Inappropriate Material
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Using Shared Workspace: Adding Information to a Room
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Using Shared Workspace: Logging Out
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Using Shared Workspace: Controlling Access to Information
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Using Shared Workspace: Inappropriate Material
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Using Shared Workspace: Contents
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Information Security: Hidden data, Metadata and Track Changes
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Information Security: Removing Hidden, Metadata and Track Changes
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Information Security: Terms and Conditions
The Terms and Conditions can be found by clicking ‘Terms & Conditions’
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Information Security: Freedom of Information Act
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Information Security: Data Protection Act
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Information Security: Reporting a Security Breach
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Information Security: Dealing with Suspected Misuse
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Information Security: Phishing
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Information Security: Contents
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Membership: Contents
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Roles and Responsibilities: Contents
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Security: Contents
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Learning: Online Learning Packages: Contents
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Learning: Learning Introduction
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Introduction: Contents
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Introduction: Background to Shared Workspace
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Glossary
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Appendices: Acronyms
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Appendices: Policies: Using the Service
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Appendices: Policies: Policy Introduction
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Security Introduction: Security Classification of Data - Government Security Classification System (GSC)
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Appendices: Management Information
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Appendices: File Types
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Organisations: Make Organisation Inactive
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Organisations: Remove Organisation from a Room
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Organisations: Maintain Organisation Details
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Organisations: Organisation Naming Convention
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Organisations: Add Organisation to a Room
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Organisations: Introduction to Organisations
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Organisations: Contents
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Customer Engagement: Dealing with Multiple Organisations in a Room
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Customer Engagement: Private Sector Organisations
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Customer Engagement: Other Government Departments and Agencies
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Customer Engagement: Agent Authorisation
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Customer Engagement: Dealing with Agents
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Customer Engagement: Customer Learning
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Customer Engagement: Designing the Room
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Customer Engagement: Appoint a Customer Organisation Representative
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Customer Engagement: Initial Engagement
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Customer Engagement: Business Unit Application and Approval
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Help and Support for HMRC Members: Planned Downtime
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Help and Support for HMRC Members: Fault Reporting
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Help and Support for HMRC Members: Available Help
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Help and Support for Customer Members: Planned Downtime
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Help and Support for Customer Members: Hours of Support
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Help and Support for Customer Members: Verifying Member Details
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Help and Support for Customer Members: Fault Reporting
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Help and Support: Registration and Enrolment
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Help and Support for Customer Members: Contents
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Help and Support: Contents
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Help and Support for Customer Members: Available Help
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Plug-In: Plug-in Guidance
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File Naming Convention
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File Naming Convention: HMRC Naming Convention
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published amendments

Rooms: Contents
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Appendices
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Working with Customers
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Help and Support: Contents
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Data Management Policies
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Introduction to Using the Service
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Using the Service: Contents
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Registration and Enrolment
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Information Security: Dealing with Auditing Questions
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Learning: Contents
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Roles and Responsibilities: Shared Workspace Business Single Point of Contact (SPoC)
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Business Unit Policies and Assurance Checks: Shared Workspace Business Sponsor Administration
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Business Unit Policies and Assurance Checks: Shared Workspace Business Sponsor Certificate of Assurance
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Business Unit Policies and Assurance Checks: Appointing HMRC Business Authorising Officers to Rooms
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Security Introduction: Security Information for Customer Organisations
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Security Introduction: One Customer Organisation in a Room Principle
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Security Introduction: Contents
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Security Introduction: Introduction to Security
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Business Unit Policies and Assurance Checks: Contents
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published amendments

HMRC Business Authorising Officer: Reviewing the Activity Inbox
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published amendments

Customer Organisation Representative: Appoint First Two Customer Nominated Contacts
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published amendments

Organisation Membership: Membership of Organisation
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published amendments

Rooms: Delete a Room
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Introduction: Background to Shared Workspace
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published amendments

Rooms: Delete a Room
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HMRC Business Authorising Officer: Responsibilities
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HMRC Business Authorising Officer: Mandatory Reviews
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Roles and Responsibilities: Shared Workspace Community Administrator
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published amendments

Help and Support for HMRC Members: Available Help
Update process

published amendments

Mandatory HMRC Business Authorising Officer Reviews: Review Room Content & Government Security Classifications
Update date
Mandatory HMRC Business Authorising Officer Reviews: Review Room Membership
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Mandatory HMRC Business Authorising Officer Reviews: Review of Organisations Per Room
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Mandatory HMRC Business Authorising Officer Reviews: Mandatory Room Reviews
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Mandatory HMRC Business Authorising Officer Reviews: Contents
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Information Security: Password Management
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Information Security: Shared Workspace Tracking
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Information Security: Business Unit Quality Assurance
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Information Security: Introduction to Information Security
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Security Introduction: Security Classification of Data - Government Security Classification System (GSC)
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Learning: Online Learning Packages: Introduction to Online Learning Packages
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Learning: Online Learning Packages: HMRC Business Authorising Officer
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Learning: Online Learning Packages: HMRC Member
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Learning: Online Learning Packages: Customer Organisation Representative
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Learning: Online Learning Packages: Customer Nominated Contact
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Learning: Online Learning Packages: Customer Member
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Learning: Online Learning Packages: Contents
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Learning: Learning Introduction
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Using the Service: Contents
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Rooms: Contents
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Introduction: Feedback on Shared Workspace Business Manual
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Introduction: Applying for the Service
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Introduction: Service Availability
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published amendments

Roles and Responsibilities: Introduction to Roles and Responsibilities
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HMRC Shared Workspace Team: Responsibilities
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published amendments

Rooms: Delete a Room
Change of circumstances

published amendments

Help and Support for HMRC Members: Planned Downtime
Update
Help and Support for HMRC Members
Update
Help and Support for HMRC Members: Fault Reporting
Update links
Help and Support for HMRC Members: Available Help
Update links

published amendments

Help and Support for Customer Members: Hours of Support
Update contact details

published amendments

Security Introduction: Security Classification of Data - Government Security Classification System (GSC)
Updated text on GSC

published amendments

Using Shared Workspace: Controlling Access to Information
Improve guidance on GSC

published amendments

Help and Support for HMRC Members: Fault Reporting
Delete a link to attached doc
Help and Support for HMRC Members: Available Help
Delete attachment link
Update links

2017

published amendments

Mandatory HMRC Business Authorising Officer Reviews: Review Room Content & Government Security Classifications
Spelling mistake
On advice about broken links from CDIO Admin
Information Security: Dealing with Auditing Questions
On advice to fix bad links from CMS Admin

published amendments

Learning: Online Learning Packages: Introduction to Online Learning Packages
update Kallidus link

published amendments

Learning: Online Learning Packages: HMRC Member
Update internet link
Learning: Online Learning Packages: HMRC Business Authorising Officer
Update internet link
Learning: Online Learning Packages: Introduction to Online Learning Packages
Internet ref update

2018

published amendments

Appendices: Acronyms
Insert ref to GDPR
Using Shared Workspace: Customer Home and Remote Working
To incorporate GDPR into text