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HMRC internal manual

Shared Workspace Business Manual

HM Revenue & Customs
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Member Roles: Request to Change Customer Member Role

All requests to change a Customer Member’s role can only be made by a Customer Nominated Contact (CNC).

Where a Customer Member needs to change their role, they must contact the CNC for the Room who will make the request on their behalf. A full explanation of how the CNC does this is available in the CNC Learning package.

Note: A CNC can only re-assign roles to people within their organisation and must only re-assign roles that contain their organisation name. An HMRC Business Authorising Officer of the Room will review and authorise all requests SW04245.

Request to be assigned the role of CNC

Before a Customer Member is assigned the role of CNC, HMRC strongly recommends that they complete the CNC Learning package.