Veterans UK
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Due to ongoing COVID-19 precautions, there are changes to Veterans UK services. You can find the latest information here.
Important information for customers living in the European Union (EU)/ European Economic Area (EEA)
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From 1 January 2021, you may no longer be able to use a British bank account for your War Pension Scheme, Armed Forces Compensation Scheme or Armed Forces Pension Scheme payments.
New Veterans Railcard launched
News story
Service personnel often live and work all over the UK, moving regularly from posting to posting, so when they leave the armed forces, they may well find themselves hundreds of miles from family and friends.
Information and forms that will help you access MOD compensation payments for injury or illness caused by armed forces service.
Help and support for service leavers and veterans from the Veterans Welfare Service, Defence Transition Services and other organisations.
The death of a family member is a difficult time. We provide a number of free services to families when a veteran or service person dies.
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What Veterans UK does
We provide free support for veterans and their families, including a helpline, Veterans Welfare Service and injury/bereavement compensation scheme payments.
Veterans UK is part of the Ministry of Defence.
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Veterans UK helpline
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
United Kingdom
Freephone (UK only):
0808 1914 2 18
Telephone (overseas):
+44 1253 866 043
Our current opening hours are *8.00 am to 4.00 pm Monday to Friday. Please email us for enquiries outside these times.
Operational Legacy Investigations and Inquests – Help for Veterans
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover
SP11 8HJ
United Kingdom
Telephone:
07813 007392
The Army Operational Legacy Branch within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link https://www.gov.uk/guidance/operational-legacy-investigations-and-inquests-help-for-veterans.
Dedicated bereavement line
Telephone:
0800 1693458
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Phone:
0800 085 3600
Phone (from overseas):
0044 141 224 3600
Phone (military):
94560 3600
Medals enquiries
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
United Kingdom
Veterans UK Helpline
0808 1914 2 18
Service Records and Subject Access Request enquiries
For more information follow the link above.
Fraud
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone
01253 338698
All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.
Media enquiries
Defence Business Services Press Officer
United Kingdom
Telephone:
07773229962
All other enquiries, please contact Veterans UK helpline
Copyright and Intellectual Property Group
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH
United Kingdom
MOD copyright licensing information.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information Act and Environmental Information Regulation requests
Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.
Read about the types of information we routinely publish in our Publication Scheme in the link above.
Corporate information
Jobs and contracts
Our Personal information charter explains how we treat your personal information.