What we do

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Our policies

  1. Armed Forces Covenant

See all our policies

Documents

Our announcements

  1. Two World War 1 soldiers have finally been identified a century later

    • News story

  2. WW2 fusilier's grave rededicated 74 years after his death

    • News story

See all our announcements

Our publications

  1. MOD business appointment rules: applications completed from April to June 2017

    • Transparency data

  2. Claim for War Pension (further condition)

    • Form

See all our publications

Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
This email address remains the same for now and is Veterans-uk@mod.uk.
The phone number is 0808 1914 2 18

When this email is updated emails sent to our old email address will be forwarded to the new address for a period of time, but please start using the new email address when it changes.

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Dedicated bereavement and minicom line

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW

Service Records and Subject Access Request enquiries

For more information follow the link above.

Fraud

Ministry of Defence Fraud Team
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer

All other enquiries, please contact Veterans UK helpline

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH

MOD copyright licensing information.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information Act and Environmental Information Regulation requests

MOD Information Rights Team
Ground floor, zone D
Main Building
Whitehall
London

SW1A 2HB

Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.

Read about the types of information we routinely publish in our Publication Scheme in the link above.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.