The DBS Veterans UK, Civilian Personnel, UKSV, FP&S and IT Enquiry Centres opening hours over Christmas and New Year are:
Christmas Eve, Monday 24 December 9.00am to 1.00pm Christmas Day, Tuesday 25 December closed Boxing Day, Wednesday 26 December closed Thursday 27 December 9.00am to 3.00pm Friday 28 December 9.00am to 3.00pm New Year's Eve, Monday 31 December 8.00am to 1.00pm New Year's Day, Tuesday1 January closed
Normal Service 8.00 am to 5.00 pm Monday to Friday
When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.
Dedicated bereavement and minicom line
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Joint Personnel Administration Centre (JPAC) Mail Point 480 Kentigern House 65 Brown Street Glasgow G2 8EX United Kingdom
0800 085 3600
MOD Medal Office Innsworth House Imjin Barracks Gloucester GL3 1HW United Kingdom