What we do

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Documents

Our announcements

  1. Service to civvy

    • News story
  2. Service to civvy

    • News story

See all our announcements

Our publications

  1. Veterans UK pensions forms

    • Form
  2. Service leavers guide

    • Guidance

See all our publications

Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross

Thornton Cleveleys
FY5 3WP

The opening hours over Christmas and New Year are now available:

Friday 23 Dec 2016 8.00am to 1.00pm
Monday 26 Dec 2016 Closed
Tuesday 27 Dec 2016 Closed
Wednesday 28 Dec 2016 9.00am to 3.00pm
Thursday 29 Dec 2016 9.00am to 3.00pm
Friday 30 Dec 2016 9.00am to 1.00pm
Monday 2 Jan 2017 Closed
Tuesday 3 Jan 2017 Normal Service

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Dedicated bereavement and minicom line

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street

Glasgow
G2 8EX

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW

Service Records and Subject Access Request enquiries

For more information follow the link above.

Fraud

Ministry of Defence Fraud Team
FREEPOST NAT18006
Norcross

Thornton Cleveleys
FY5 3ZZ

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer

All other enquiries, please contact Veterans UK helpline

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH

MOD copyright licensing information.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information Act and Environmental Information Regulation requests

MOD Information Rights Team
1st floor, Zone K
Main Building
Whitehall
London

SW1A 2HB

Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.

Read about the types of information we routinely publish in our Publication Scheme in the link above.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.