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- Veterans UK: contact us - 0808 1914 2 18
- Help and support for veterans
- War Pension Scheme
- Armed Forces Compensation Scheme
- Making a claim: forms
- Armed forces pensions
- Apply for medals or a veterans badge
- How to get service records
- Armed Forces Covenant
- Veterans Advisory and Pensions Committees (VAPC)
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News story
British soldiers killed during WW2 are honoured as they are laid to rest
Two unknown British soldiers have finally been laid to rest after they lost their lives during World War 2.
News story
Ensuring the right payments are made to the right people
As an overseas member of the Armed Forces Pension Schemes it is important to report any changes of circumstances that may affect your pension to ensure you are receiving the right payments.
News story
Services held for 2 Welsh brothers in arms killed during the Great War
Two military services took place yesterday on the western front to commemorate 2 Welsh soldiers killed during the Great War.
News story
Grave of Royal Welsh Fusilier identified a century after his death in the Great War
A rededication ceremony for Corporal Robert Owen Davies was held on Tuesday 18 June in France.
News story
Family of World War 1 soldiers attend their relatives' funeral a century after they gave their lives
Niece and great nephews of British soldiers attend their relative’s funeral 100 years after they were killed in World War 1.
News story
Operational legacy investigations and inquests
Help for Veterans from Veterans UK, Veterans Welfare Service.
Latest from Veterans UK
- A step by step guide on how to use the Armed Forces Pension Calculator
- Your chance to question Ministry of Defence medals and records experts at Rootstech London 2019
- Step by step guide for the AFPS Pension Savings Taxation (Annual Allowance) notification letter for Tax Year 2018/19
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What Veterans UK does
Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.
Veterans UK is part of the Ministry of Defence.
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See all policy papers and consultationsContact Veterans UK
Veterans UK helpline
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
United Kingdom
Freephone (UK only):
0808 1914 2 18
Telephone (overseas):
+44 1253 866 043
Normal Service 8.00 am to 5.00 pm Monday to Friday
When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Veterans UK Enquiry Centre
Veterans-uk@mod.gov.uk.
The phone number is 0808 1914 2 18
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.
Operational Legacy Investigations and Inquests – Help for Veterans
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover
SP11 8HJ
United Kingdom
Telephone:
01264 383435
The Operational Legacy Support Team within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link https://www.gov.uk/guidance/operational-legacy-investigations-and-inquests-help-for-veterans.
Dedicated bereavement and minicom line
Telephone:
0800 1693458
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Telephone:
0800 085 3600
Medals enquiries
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
United Kingdom
Veterans UK Helpline
0808 1914 2 18
Service Records and Subject Access Request enquiries
For more information follow the link above.
Fraud
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone
01253 338698
All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.
Media enquiries
Defence Business Services Press Officer
United Kingdom
Telephone:
07717 882 014
All other enquiries, please contact Veterans UK helpline
Copyright and Intellectual Property Group
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH
United Kingdom
MOD copyright licensing information.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
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Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.
Read about the types of information we routinely publish in our Publication Scheme in the link above.
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