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- Veterans UK: contact us - 0808 1914 2 18
- Help and support for veterans
- War Pension Scheme
- Armed Forces Compensation Scheme
- Making a claim: forms
- Armed forces pensions
- Apply for medals or a veterans badge
- How to get service records
- Armed Forces Covenant
- Veterans Advisory and Pensions Committees (VAPC)
What Veterans UK is doing
News story
Unknown warrior from World War 1 given final resting place
Unknown British solder laid to rest 100 years after he was killed during World War 1.
News story
Defence Minister praises First World War heroes at reburial service
Defence Minister Tobias Ellwood has praised the courage and sacrifice of the First World War generation at a moving reburial service in Flanders.
News story
Brave World War 2 Halifax crew buried in dignified ceremony in Albania
Seven crew members of 148 (special duties) squadron RAF have been laid to rest almost 75 years after they were killed in World War 2.
News story
Armed forces pay award 2018: extra payments for personnel that left the armed forces after 1 April 2018
Following the 2018 pay increase some service personnel who left service after 1 April 2018 may be entitled to arrears of pay.
News story
Graves of 2 soldiers rededicated 100 years after they were killed in World War 1
The resting places of Second Lieutenant Norman Frederic Surry and Private George Skilbeck have been marked a century after their deaths in the Great War.
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What Veterans UK does
Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.
Veterans UK is part of the Ministry of Defence.
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Contact Veterans UK
Veterans UK helpline
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
United Kingdom
Freephone (UK only):
0808 1914 2 18
Telephone (overseas):
+44 1253 866 043
Normal Service 8.00 am to 5.00 pm Monday to Friday
When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Veterans UK Enquiry Centre
Veterans-uk@mod.gov.uk.
The phone number is 0808 1914 2 18
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.
Dedicated bereavement and minicom line
Telephone:
0800 1693458
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Telephone:
0800 085 3600
Medals enquiries
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
United Kingdom
Veterans UK Helpline
0808 1914 2 18
Service Records and Subject Access Request enquiries
For more information follow the link above.
Fraud
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone
01253 338698
All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.
Media enquiries
Defence Business Services Press Officer
United Kingdom
Telephone:
07717 882 014
All other enquiries, please contact Veterans UK helpline
Copyright and Intellectual Property Group
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH
United Kingdom
MOD copyright licensing information.
Operational Legacy Investigations and Inquests – Help for Veterans
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover
SP11 8HJ
United Kingdom
Telephone:
01264 383435
The Operational Legacy Support Team within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link https://www.gov.uk/guidance/operational-legacy-investigations-and-inquests-help-for-veterans.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information Act and Environmental Information Regulation requests
Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.
Read about the types of information we routinely publish in our Publication Scheme in the link above.
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Our Personal information charter explains how we treat your personal information.