What we do

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross

Thornton Cleveleys
FY5 3WP

7:30 am to 6:30 pm Monday to Thursday
7:30 am to 5:00 pm Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Dedicated bereavement and minicom line

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street

Glasgow
G2 8EX

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW

Service Records and Subject Access Request enquiries

For more information follow the link above.

Fraud

Ministry of Defence Fraud Team
FREEPOST NAT18006
Norcross

Thornton Cleveleys
FY5 3ZZ

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH

MOD copyright licensing information.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer

All other enquiries, please contact Veterans UK helpline

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question

Corporate information

Jobs and contracts