What we do

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross

Thornton Cleveleys
FY5 3WP

Veterans UK helpline is presently experiencing technical difficulties and is intermittently unavailable, an incident has been raised and BT are currently investigating the issue, we will work with our supplier to resume a full service, we can still be contacted via email at veterans-uk@mod.uk, we apologise for any inconvenience caused.

Normal Service 8.00 am to 5.00 pm Monday to Friday

Christmas Opening Times

Friday 22nd December - 08:00 to 13:00
Monday 25th December - CLOSED
Tuesday 26th December - CLOSED
Wednesday 27th December - 09:00 to 15:00
Thursday 28th December - 09:00 to 15:00
Friday 29th December - 09:00 to 13:00
Monday 1st January - CLOSED
Tuesday 2nd January - NORMAL SERVICE

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
This email address remains the same for now and is Veterans-uk@mod.uk.
The phone number is 0808 1914 2 18

When this email is updated emails sent to our old email address will be forwarded to the new address for a period of time, but please start using the new email address when it changes.

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Dedicated bereavement and minicom line

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street

Glasgow
G2 8EX

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW

Service Records and Subject Access Request enquiries

For more information follow the link above.

Fraud

Ministry of Defence Fraud Team
FREEPOST NAT18006
Norcross

Thornton Cleveleys
FY5 3ZZ

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer

All other enquiries, please contact Veterans UK helpline

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH

MOD copyright licensing information.

Operational Legacy Investigations and Inquests – Help for Veterans

SO2 Operational Legacy Support Team
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover


SP11 8HJ

The Operational Legacy Support Team within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information Act and Environmental Information Regulation requests

MOD Information Rights Team
Ground floor, zone D
Main Building
Whitehall
London

SW1A 2HB

Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.

Read about the types of information we routinely publish in our Publication Scheme in the link above.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.