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Featured
Press release
Power outage affecting Veterans UK helpline
A power outage is currently affecting the Veterans UK Helpline so it will only be able to offer a limited service from 9.30am on Wednesday 13 November until power is restored.
Press release
How a century old spoon led to the military burial of an Essex soldier from the Great War
Artefacts led to a fitting burial service for Lance Corporal (LCpl) Frederick Thomas Perkins, of the 11th Battalion The Essex Regiment, who was killed during World War 1.
News story
Burial Service Held on the Western Front for a Soldier of the Essex Regiment and his Comrade
Soldier of The Essex Regiment and an unknown soldier of an unknown regiment, who were killed during the Great War, were finally laid to rest with full military honours.
News story
Helping Service Leavers to plan early and leave well
The launch of a new service from Veterans UK targets Service Leavers and their families that may need extra help and guidance transitioning from Service life.
News story
Burial of 13 WW1 soldiers brings closure to crowdfunded archaeological project
A burial service on Thursday 10 October brought closure to a crowdfunded archaeological project that discovered 110 previously missing soldiers.
News story
Burial service held on the Western Front for two Unknown London Soldiers of the Royal Fusiliers
On Wednesday 9 October, on what was the Western Front just over a century ago, two Unknown Soldiers of The Royal Fusiliers (City of London Regiment) killed during the Great War were finally laid to rest with full military honours.
Latest from Veterans UK
What Veterans UK does
Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.
Veterans UK is part of the Ministry of Defence.
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Veterans UK helpline
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
United Kingdom
Freephone (UK only):
0808 1914 2 18
Telephone (overseas):
+44 1253 866 043
Normal Service 8.00 am to 5.00 pm Monday to Friday
When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Veterans UK Enquiry Centre
Veterans-uk@mod.gov.uk.
The phone number is 0808 1914 2 18
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.
Operational Legacy Investigations and Inquests – Help for Veterans
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover
SP11 8HJ
United Kingdom
Telephone:
01264 383435
The Operational Legacy Support Team within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link https://www.gov.uk/guidance/operational-legacy-investigations-and-inquests-help-for-veterans.
Dedicated bereavement and minicom line
Telephone:
0800 1693458
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Telephone:
0800 085 3600
Medals enquiries
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
United Kingdom
Veterans UK Helpline
0808 1914 2 18
Service Records and Subject Access Request enquiries
For more information follow the link above.
Fraud
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone
01253 338698
All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.
Media enquiries
Defence Business Services Press Officer
United Kingdom
Telephone:
07717 882 014
All other enquiries, please contact Veterans UK helpline
Copyright and Intellectual Property Group
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH
United Kingdom
MOD copyright licensing information.
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- Read about the Freedom of Information (FOI) Act and how to make a request.
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Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
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Read about the types of information we routinely publish in our Publication Scheme in the link above.
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