What we do

Veterans UK administers the armed forces pension schemes and compensation payments for those injured or bereaved through service.

Veterans UK is part of the Ministry of Defence.

Read more about what we do

Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence

Thornton Cleveleys

The Veterans UK helpline is currently experiencing intermittent problems which are being investigated, if you cannot get through please try again later or email veterans-uk@mod.uk.

Apologies for any inconvenience caused.

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Dedicated bereavement and minicom line

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street

G2 8EX

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks

Service Records and Subject Access Request enquiries

For more information follow the link above.


Ministry of Defence Fraud Team

Thornton Cleveleys

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer

All other enquiries, please contact Veterans UK helpline

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
BS34 8JH

MOD copyright licensing information.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information Act and Environmental Information Regulation requests

MOD Information Rights Team
Ground floor, zone D
Main Building


Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.

Read about the types of information we routinely publish in our Publication Scheme in the link above.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.