Veterans UK

Latest from Veterans UK

What we do

We provide free support for veterans and their families, including a helpline, Veterans Welfare Service, Defence Transition Services and injury/bereavement compensation scheme payments.

Veterans UK is part of the Ministry of Defence.

Read more about what we do


Contact Veterans UK

Veterans UK helpline

Veterans UK
Ministry of Defence
Thornton Cleveleys
United Kingdom

Freephone (UK only):

0808 1914 2 18

Telephone (overseas):

+44 1253 866 043

Our current opening hours are 8.00 am to 4.00 pm Monday to Friday. Please email us for enquiries outside these times.

Operational Legacy Investigations and Inquests – Help for Veterans

Army Operational Legacy Branch
Army Personnel Services Group
Ramillies Building
Monxton Road

SP11 8HJ
United Kingdom

The Army Operational Legacy Branch within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link

Dedicated bereavement line


0800 1693458

We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street
G2 8EX
United Kingdom


0800 085 3600

Phone (from overseas):

0044 141 224 3600

Phone (military):

94560 3600

Medals enquiries

MOD Medal Office
Innsworth House
Imjin Barracks
United Kingdom

Veterans UK Helpline

0808 1914 2 18

Service Records and Subject Access Request enquiries

For more information follow the link above.


Ministry of Defence Fraud Team
FREEPOST NAT18006Norcross
Thornton Cleveleys
United Kingdom


0800 3457 471

All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.

Media enquiries

Veterans UK media enquiries
Defence Business Services Press Officer
United Kingdom



All other enquiries, please contact Veterans UK helpline

Copyright and Intellectual Property Group

MOD Copyright Administrator
Poplar 2 #2214
MOD Abbey Wood
BS34 8JH
United Kingdom

MOD copyright licensing information.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information Act and Environmental Information Regulation requests

MOD Information Rights Team
Ground floor, zone D
Main Building
United Kingdom

Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.

Read about the types of information we routinely publish in our Publication Scheme in the link above.

Corporate information

Jobs and contracts

Our Personal information charter explains how we treat your personal information.