Please note, the Veterans helpline is currently experiencing technical issues and they are unable to answer any queries, this is being urgently investigated normal service will resume as soon as possible.
Normal Service 8.00 am to 5.00 pm Monday to Friday
When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Veterans UK Enquiry Centre This email address remains the same for now and is Veteransfirstname.lastname@example.org. The phone number is 0808 1914 2 18
When this email is updated emails sent to our old email address will be forwarded to the new address for a period of time, but please start using the new email address when it changes.
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.
Dedicated bereavement and minicom line
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Joint Personnel Administration Centre (JPAC) Mail Point 480 Kentigern House 65 Brown Street Glasgow G2 8EX United Kingdom
0800 085 3600
MOD Medal Office Innsworth House Imjin Barracks Gloucester GL3 1HW United Kingdom