RD enforcement: approach to business regulation

Guidance for businesses we regulate.

These four documents explain what you can expect from us, specify our approach to dealing with non-compliance, explain how you can complain or comment about our service, and clarify your statutory and non-statutory rights to challenge or appeal our regulatory actions or decisions. We are committed to being transparent in our regulatory activities and to acting in accordance with the Regulators’ Code.


  1. RD enforcement: service standards

    • Guidance
  2. RD enforcement: enforcement policy

    • Guidance
  3. RD enforcement: complaints policy

    • Guidance
  4. RD enforcement: challenges and appeals guidance

    • Guidance
Published 3 April 2017