We are currently in the process of updating our service standards to reflect a number of changes to the way we work.
This explains the efficient and professional service you can expect from the Office for Product Safety and Standards in relation to regulations for which it is the responsible market surveillance or enforcement authority. We are committed to treating those we regulate in a fair, unbiased and objective manner, and having regard to relevant legal requirements and codes of practice when exercising our powers. We carry out all our activities in a way that supports those we regulate to comply and grow, working closely with other local and national regulators and our counterparts in other countries in order to share expertise and streamline our engagement with businesses.
This document was updated in May 2018.