We are currently in the process of updating our enforcement policy to reflect a number of changes to the way we work.
This specifies the approach of the Office for Product Safety and Standards to dealing with non-compliance by businesses in relation to regulations for which it is the responsible market surveillance or enforcement authority. It is intended to help those affected by our activities to understand how and why decisions are made and to guide our officers and others tasked with making decisions in individual cases of non-compliance. Our approach is to support and encourage those we regulate in their efforts towards compliance whilst taking proportionate action to address non-compliance.
This document was updated in May 2018.