Excise and gambling duties: enquiries
Contact HMRC with questions about alcohol, tobacco, fuel and gambling duties and warehousing and moving excise goods.
Email HMRC if you’re a warehousekeeper, owner or transporter and have a question about movement guarantees: nruwhseapprovals@hmrc.gov.uk
Email HMRC if you have a question about excise drawback: nationaldrawbackcentre@hmrc.gov.uk
Email HMRC if you have a question about duty stamps: dsst@hmrc.gov.uk
Email HMRC if you have a question about warrants: salford.nwpu@hmrc.gov.uk
Email HMRC if you have a question about Soft Drinks Industry Levy: enquiries.sdil@hmrc.gov.uk
Email HMRC if you have a question about Bingo Duty, Gaming Duty, General Betting Duty, Pool Betting Duty, or Remote Gaming Duty: NRUBettingGaming@hmrc.gov.uk
Email HMRC if you have a question about Lottery Duty or environmental duties, including Landfill Duty and Plastic Packaging Tax: enquiries.eeitts@hmrc.gov.uk
Email HMRC if you have a question about Machine Games Duty: machinegamesduty@hmrc.gov.uk
Email HMRC if you have a question about excise shops: nruwhseapprovals@hmrc.gov.uk
Email HMRC if you have a question about duty on alcohol products or Alcoholic Products Producer Approval: nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about loading of excise goods and aircraft, ship and train stores: nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about Northern Ireland-registered consignees: nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about revenue trader records and Excise Notice 206: nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about registered mobile operators and Excise Notice 202: nru.alcohol@hmrc.gov.uk
Email HMRC if you have a question about Tobacco Products Duty: nru.alcohol@hmrc.gov.uk
HMRC will only email you with confidential information if you have given them your written agreement that they can do so.
Phone
General excise and indirect tax enquiries
Call HMRC with questions about:
- alcohol duties
- environmental taxes
- excise duty and excise shops
- gambling duties
- Tobacco Products Duty
- warehousing, warrants and moving excise goods
You can also find information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Telephone: 0300 200 3700
Textphone: 0300 200 3719
Outside UK: +44 2920 501 261
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Online service problems
Call the HMRC helpdesk if you’re having issues using HMRC online services.
Telephone: 0300 200 3701
Textphone: 0300 200 3719
Outside UK: +44 2920 501 261
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Post
Alcohol, tobacco, fuel duties, warehousing and excise goods queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Written Enquiries Team
BX9 1GL
United Kingdom
Excise duty applications and gambling duties queries
Write to HMRC at this address with your questions.
HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom
You do not need to include a street name, city name or PO box when writing to these addresses.
Couriers should use a different address.
Find out the HMRC address to write to with questions about imports, exports and customs reliefs.
Related content
Tobacco Products Duty
Check if you need to pay Fuel Duty
Register for gambling tax