Gambling duties: enquiries
Email, phone or write to HMRC with questions about gambling duties (including registrations and changes to your registration) and returns.
HMRC will only email you with confidential information if you have given them your written agreement that they can do so.
Email: NRUBettingGaming@hmrc.gov.uk if you have a question about:
- Bingo Duty
- Gaming Duty
- General Betting Duty
- Pool Betting Duty
- Remote Gaming Duty
Email: enquiries.eeitts@hmrc.gov.uk if you have a question about Lottery Duty.
Email: machinegamesduty@hmrc.gov.uk if you have a question about Machine Games Duty.
Phone
Call HMRC with questions about gambling duties.
Telephone: 0300 200 3700
Textphone: 0300 200 3719
Outside UK: +44 2920 501 261
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Opening times over Christmas and New Year
Phone line opening times over Christmas and New Year are:
- Wednesday 24 December: 8am to 4pm
- Thursday 25 December to Sunday 28 December: closed
- Monday 29 December and Tuesday 30 December: 8am to 6pm
- Wednesday 31 December: 8am to 4pm
- Thursday 1 January: closed
- Friday 2 January: 8am to 6pm
Post
Write to HMRC with applications or questions relating to gambling duties.
HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom
You do not need to include a street name, city name or PO box when writing to this address.
Couriers should use a different address.
Related content
Guidance
Updates to this page
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Phone line opening times over Christmas and New Year have been added.
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First published.