Gambling duties: enquiries

Email, phone or write to HMRC with questions about gambling duties (including registrations and changes to your registration) and returns.

Email

HMRC will only email you with confidential information if you have given them your written agreement that they can do so.

Email: NRUBettingGaming@hmrc.gov.uk if you have a question about:

  • Bingo Duty
  • Gaming Duty
  • General Betting Duty
  • Pool Betting Duty
  • Remote Gaming Duty

Email: enquiries.eeitts@hmrc.gov.uk if you have a question about Lottery Duty.

Email: machinegamesduty@hmrc.gov.uk if you have a question about Machine Games Duty.

Phone

Call HMRC with questions about gambling duties.

Telephone: 0300 200 3700

Textphone: 0300 200 3719

Outside UK: +44 2920 501 261

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

Find out about call charges

Post

Write to HMRC with applications or questions relating to gambling duties.

HM Revenue and Customs
Excise Processing Team
BX9 1GL
United Kingdom

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

Guidance

Updates to this page

Published 18 November 2025