General guarantee accounts: enquiries

Call or write to HMRC if you need help with paying disputed amounts of import duties or VAT, finding out if you can get a general guarantee account or checking your guarantor is approved by HMRC.

From:
HM Revenue & Customs
Published
14 May 2025

Phone

Call HMRC for help with general guarantee account enquiries including:

  • getting an application pack to apply for a general guarantee account
  • checking if your guarantor is approved by HMRC

Telephone: 0300 322 7064

Fax: 03000 588 459

Opening times: Monday to Friday, 9am to 5pm.

Find out about call charges

Post

Write to HMRC for help with general guarantee account enquiries.

HM Revenue and Customs — National Temporary Imports Section (NTIS)
3 New Bailey
New Bailey Street
Salford
M3 5FS
United Kingdom

Related content

Check if you need a customs guarantee
Get an individual guarantee to cover customs debts
Apply for a general guarantee account and pay disputed amounts

Updates to this page

Published 14 May 2025