Duty Deferment Scheme: enquiries
Email or write to HMRC for help with the Duty Deferment Scheme.
Email HMRC about duty deferment applications and accounts: ddawaiver@hmrc.gov.uk
Ask a question about:
- duty deferment applications to use in Great Britain (England, Scotland and Wales)
- amending or cancelling your existing deferment account, including your Guarantee waiver
Email HMRC with questions about duty deferment Direct Debits, standing authority or excise only applications: cdoenquiries@hmrc.gov.uk
Email HMRC about Customs Comprehensive Guarantee deferments:
customs-comprehensive-guarantee-team.ccto@hmrc.gov.uk
Ask a question about:
- Customs Comprehensive Guarantee deferment applications
- amending or cancelling your Customs Comprehensive Guarantee deferment account
Contact the VAT Online Services Helpdesk for help with Duty Deferment Electronic Statements online facilities, including:
- registering
- activation
- signing in
- ID or password queries
- de-enrolment
Post
Supporting documents for a Great Britain duty deferment account
Send supporting documents to this address.
HMRC – DDA Waiver Team
Erskine House
20 to 32 Chichester Street
Belfast
BT1 4GF
United Kingdom
Amending and cancelling excise only duty deferment accounts
Write to HMRC to cancel or amend your excise duty deferment account.
HMRC Deferment Office
8th Floor
14 Westfield Avenue
London
E20 1HZ
United Kingdom
Amending and cancelling your Customs Comprehensive Guarantee
Write to HMRC to cancel or amend your Customs Comprehensive Guarantee.
Customs Comprehensive Guarantee Team
Three New Bailey
New Bailey Street
Salford
M3 5FS
United Kingdom
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Related content
Guidance
HMRC contacts
Updates to this page
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The Duty Deferment Scheme phone line is no longer available.
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The postal address for the Customs Comprehensive Guarantee Team has been updated.
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First published.