National Clearance Hub
Contact HMRC with questions about moving third country goods into, out of, or through the EU.
Online
Clearing goods entering, leaving or transiting the UK or EU
Get your goods cleared by the National Clearance Hub when moving goods into, out of, or through the UK or EU.
Webchat
Speak to an adviser online about:
- the clearance of ‘live’ entries
- already submitted applications awaiting processing
Email HMRC enquiries about electronic submission of Route 1 and 2 declarations: nch.cds@hmrc.gov.uk
Email HMRC enquiries about transfer of residence: nch.tor@hmrc.gov.uk
For general advice and enquiries, contact imports and exports: general enquiries.
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Phone
Imports and exports
Call for advice about imports or exports submitted to the National Clearance Hub for clearance.
Telephone: 0300 322 7900
Opening times: 24 hours a day, 7 days a week
Import inventory control
Call for advice about air and maritime import inventory control.
Telephone: 0300 322 7919
Opening times: Monday to Friday, 9am to 5pm.
General advice on imports and exports
Do not use these helplines for general advice, contact imports and exports: general enquiries.
Post
General letters and enquiries
Write to HMRC for general advice about goods clearance by the National Clearance Hub.
You do not need to include a street name or PO box when writing to this address.
Couriers should use a different address.
BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom
Courier post and licences and forms
Send courier post and licences and forms requests to:
National Clearance Hub
3 New Bailey
New Bailey Street
Salford
M3 5FS
United Kingdom
Part of
Get UK customs clearance when exporting goods: step by step
Get UK customs clearance when importing goods into the UK: step by step