National Clearance Hub
Contact HMRC with questions about moving goods into, out of or through the UK.
Do not use the contact details on this page for general advice on imports and exports, contact imports and exports: enquiries.
Online
Webchat
Speak to an adviser online about:
- the clearance of ‘live’ entries
- already submitted applications and declarations awaiting processing
Before you contact the National Clearance Hub about an import declaration you’ve submitted, you must:
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Wait until after the usual clearance time has passed — find out how long clearances take in the ‘After you’ve sent your supporting documents’ section of the clearing goods entering, leaving or transiting the UK guidance.
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Check the Customs Declaration Service to make sure:
- the declaration is in an ‘arrived’ (accepted) status
- all documents have been uploaded
- HMRC have not sent you any messages about the goods
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Enquiries about electronic submission of Route 1 and 2 declarations
Email HMRC: nch.cds@hmrc.gov.uk
Transfer of residence enquiries
Email HMRC: nch.tor@hmrc.gov.uk
Phone
Imports and exports and the National Clearance Hub
Call for advice about imports or exports submitted to the National Clearance Hub for clearance.
Telephone: 0300 322 7900
Opening times: 24 hours a day, 7 days a week
Import inventory control
Call for advice about air and maritime import inventory control.
Telephone: 0300 322 7919
Opening times: Monday to Friday, 9am to 5pm.
Post
National Clearance Hub letters and enquiries
Write to HMRC for general advice about goods clearance by the National Clearance Hub.
You do not need to include a street name or PO box when writing to this address.
Find out the address to use if you’re using a courier instead of Royal Mail.
BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom
Licences and forms requests
Send licences and forms requests to the following address (couriers should also use this address for these requests):
National Clearance Hub
3 New Bailey
New Bailey Street
Salford
M3 5FS
United Kingdom
Related content
Part of:
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Get UK customs clearance when exporting goods: step by step
- Get UK customs clearance when importing goods into the UK: step by step
Guidance
HMRC contacts
Updates to this page
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Information has been added about when to contact HMRC after submitting a declaration.
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First published.