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Introduction The Competition and Markets Authority (CMA) has produced this…
Guidance on business conduct that the law on unfair business-to-consumer trading prohibits under the Digital Markets, Competition and Consumers Act 2024.
Overview The Digital Markets, Competition and Consumers Act 2024 (DMCC…
These examples show how different types of unfair business practices might…
What to think about when using dynamic pricing.
Be transparent about pricing Don’t assume your customers are aware of how…
Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.
How businesses should comply with consumer protection law on consumer reviews.
Advice for manufacturers and retailers on textile labelling.
How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.
Advice to help higher education providers understand their responsibilities under consumer protection law when dealing with undergraduate students.
How the Competition and Markets Authority (CMA) will help grow the economy, by promoting consumer trust and confidence, and deterring poor corporate practices.
A short guide to how businesses and traders must treat consumers fairly, under the Digital Markets, Competition and Consumers Act.
This guidance sets out the CMA’s consumer protection role and its approach to compliance and enforcement of consumer law.
This guidance was intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). It is replaced by 'CMA207: unfair commercial practices' from 6 April 2025.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
A basic guide for businesses on the Consumer Protection from Unfair Trading Regulations.
An Order which introduces legal obligations on funeral directors and crematorium operators.
How to comply with hallmarking law if your business supplies items described as precious metal (gold, silver, platinum or palladium).
This guidance is to help you know how to recognise a hallmark and who to contact about your consumer rights.
Information for content creators on complying with consumer protection law when endorsing products, brands or services on social media.
Your rights as a passenger when travelling to the European Union.
The Government's Code of Practice for Consumer Internet of Things (IoT) Security for manufacturers, with guidance for consumers on smart devices at home.
Don’t include personal or financial information like your National Insurance number or credit card details.
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