Contact

You can only call the Child Maintenance Service if:

  • a parent or a child has died
  • one of the parents is adopting a child
  • you want to close your case
  • you have lost your job or you’re temporarily receiving Statutory Sick Pay
  • you have been contacted by the Child Maintenance Service in the last 5 days and have been asked to call them
  • you want to restart your payments
  • you have received notification of a court or tribunal date
  • you have received notification of a deduction order from a bank

Call the number you were given if you’ve recently applied to the Child Maintenance Service. You’ll also find the number and opening hours:

  • in your welcome pack
  • at the top of any letter from the Child Maintenance Service

If you’re a British Sign Language (BSL) user, you can use the video relay service. It’s available Monday to Friday, 9:30am to 3:30pm - check you can use the service.

There are different contact details if you live in Northern Ireland.

Report all other changes online.

Employer helplines

Get help from the Employer Support Team if you need to make child maintenance deductions from an employee’s pay. You’ll find the number:

  • in your employer welcome pack
  • at the top of any letter from the Child Maintenance Service