1. Overview

The Child Maintenance Service and the Child Support Agency (CSA) can ask you to:

  • give information about your employee so they can work out the right amount of child maintenance
  • set up a deduction from earnings order (DEO)
  • answer enquiries from other organisations who collect payments of child maintenance on their behalf

You may also be given an attachment of earnings order (AEO) by a court.

The CSA is closing cases with a DEO. You’ll be contacted if you need to do anything. You may be contacted several times.

By law, you must:

  • give information to the Child Maintenance Service or CSA, if you’re asked to
  • send payments as soon as possible, but no later than the 19th day of the month following the month you made the deduction
  • tell the Child Maintenance Service or CSA immediately if there are any problems with taking payments from a paying parent’s earnings
  • make regular payments - if you don’t send payments and don’t explain why, you could be taken to court

The paying parent is the parent who doesn’t have main day-to-day care of the child.

You must also tell the Child Maintenance Service or CSA about a change of circumstances within 10 days. For example, if:

  • an employee leaves your business
  • you’re asked to set up a deduction from earnings order (DEO) for someone who doesn’t work for you

Put this information in writing for the CSA. For the Child Maintenance Service, you can phone or put it in writing.

Use the Child Maintenance Service online

If you’ve ever managed a case through the Child Maintenance Service, you can register for the online service. The service lets you:

  • see all deductions (for both the Child Maintenance Service and the CSA, if you manage cases through both services)
  • report and make changes
  • send messages
  • see important information you’ve been sent

Helplines

You can call either organisation if you have any questions.

Child Support Agency employer helpline
Telephone: 0345 713 6010
Textphone: 0345 713 8924
Find out about call charges

Child Maintenance Service Employer Payment Team
Telephone: 0345 266 9658
Textphone: 0345 266 8795
Find out about call charges