It is taking longer than usual to set up Child Maintenance Service cases because of coronavirus (COVID-19).
Once your case is set up you:
- can manage your case online
- need to report any changes to your circumstances, for example changes to your employment, benefits or the people who live with you
- can ask someone else to deal with your Child Maintenance Service case for you
When payments start
The first payment is usually made within 12 weeks of making payment arrangements. Payments may take longer because of coronavirus.
Payments may be estimated for a period until the Child Maintenance Service can process the full amount.