It is taking longer than the usual 1 month to set up Child Maintenance Service cases because of coronavirus (COVID-19).
Once your case is set up you:
- can manage your case online
- need to report any changes to your circumstances, for example changes to your employment, benefits or the people who live with you
- can ask someone else to deal with your Child Maintenance Service case for you
When payments start
The first payment is usually made within 6 weeks of making payment arrangements. Payments may take much longer because of coronavirus.
Payments may be estimated for a period until the Child Maintenance Service can process the full amount.