4. How to claim

If you’re claiming other benefits

Contact Jobcentre Plus to claim Housing Benefit with your claim for the following benefits:

  • Employment and Support Allowance
  • Income Support
  • Jobseeker’s Allowance

Jobcentre Plus will send details of your claim for Housing Benefit to your council.

Jobcentre Plus
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Monday to Friday, 8am to 6pm
Find out about call charges

If you’re claiming Universal Credit

If you’re claiming Universal Credit, you can get help paying for housing with your Universal Credit payment instead of getting Housing Benefit.

You’ll have to pay rent to your landlord directly if you get Universal Credit.

If you’re claiming Pension Credit

Contact the Pension Service to claim Housing Benefit with your claim for Pension Credit.

The Pension Service will send details of your claims for Housing Benefit to your council.

Pension Service
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 6pm
Find out about call charges

If you’re not claiming other benefits

Apply through your local council if you’re not claiming other benefits.

What you need to know

You might also be able to get your claim backdated - ask your council.

You can claim in advance by up to 13 weeks (or 17 weeks if you’re aged 60). For example, because you’re moving. You won’t usually get any money before you move.

Appeal a decision

You can ask your council for a Housing Benefit decision to be reconsidered.

If you’re unhappy with the response you can appeal the decision.