4. How to claim
The quickest way to apply for Pension Credit is by phone.
A friend or family member can call for you - you must be with them when they call.
Pension Credit claim line
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 6pm
Find out about call charges
You can use a paper application if you’re unable to make a claim by phone. Contact a voluntary organisation (for example Citizens Advice or AgeUK) in your area - or get a friend or family member to call the helpline to ask for a paper application.
What you need to claim
You will need:
- your National Insurance number
- information about your income, savings and investments
- your bank account details
The earliest you can start your application is 4 months before you reach Pension Credit qualifying age.
You can claim any time after you reach Pension Credit qualifying age but your claim can only be backdated for 3 months.
Appeal a decision
You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.