4. How to claim

The quickest way to apply for Pension Credit is by phone.

A friend or family member can call for you - you must be with them when they call.

Pension Credit claim line
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 6pm
Find out about call charges

You can use a paper application if you’re unable to make a claim by phone. Contact a voluntary organisation (eg Citizens Advice, AgeUK) in your area - or get a friend or family member to call the helpline to ask for a paper application.

What you need to claim

You will need:

  • your National Insurance number
  • information about your income, savings and investments
  • your bank account details

The earliest you can start your application is 4 months before you reach Pension Credit qualifying age.

You can claim any time after you reach Pension Credit qualifying age but your claim can only be backdated for 3 months.

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.