Valuation Office Agency
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In this blog, we explain what it means for a property to be truly derelict, the evidence we need to delete the property’s band, and what happens once the band has been deleted.
In this blog, we explain what we class as major renovation, the evidence we need to delete the property’s band, and what happens once the band has been deleted.
Council Tax band challenges
Blog post
You can contact the VOA if you think your property may be in the wrong Council Tax band. Council Tax Customer Journey Owner Richie Roberts explains the process.
Warning of false claims
News story
Be aware of false claims about deadlines to appeal the 2023 list for business rates.
How to choose a business rates agent
Blog post
Use our checklist to choose an agent to manage your business rates.
Council Tax: your questions answered
News story
Explaining the process for challenging your Council Tax band and answering some common questions.
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What we do
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
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Contact the VOA
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form.
Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.
(Please note: Our phone lines are closed from 9am to 10am on Wednesdays for staff training)
Telephone:
03000 501501 (England)
03000 505505 (Wales / Cymru)
Media enquiries
If you are a journalist with a media enquiry about the Valuation Office Agency, you can contact our press office. Our press office cannot help with customer service enquiries.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of information
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
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Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.