Valuation Office Agency

  1. Council Tax
  2. Business rates (non-domestic rates)
  3. The VOA Rent Officers
  4. District Valuer Services (DVS)
  5. Statistics at the VOA

Featured

VOA career site

News story

Launching the VOA careers site

Find out more about the work we do and the opportunities we have on offer.

Photo of buildings

News story

Changes to how we value some non-domestic properties with more than one occupier in England

How to ask the VOA to reconsider previous splits of a property in England.

Person checking their ratable value online

Detailed guide

How to check and challenge your rateable value

A guide to the new business rates appeal process from 1 April 2017.

Latest from the Valuation Office Agency

  1. Non-domestic rating: stock of properties including business floorspace, 2019
    • Official statistics
  2. Appeal 2010 business rates
    • Guidance
  3. Appeal 2017 business rates in Wales
    • Guidance

See all latest documents

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What the Valuation Office Agency does

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.

Read more about what we do

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Services

  1. Check your Council Tax band
  2. Find and check your business rates valuation
See all services

Guidance and regulation

  1. Start paying Council Tax
    • Detailed guide
  2. How domestic properties are assessed for Council Tax bands
    • Detailed guide
See all guidance and regulation

News and communications

  1. Launching the VOA careers site
    • News story
  2. Changes to how we value some non-domestic properties with more than one occupier in England
    • News story
See all news and communications

Research and statistics

  1. Non-domestic rating: stock of properties including business floorspace, 2019
    • Official statistics
  2. Local reference rents, listed by BRMA and property size (July 2019)
    • Research
See all research and statistics

Policy papers and consultations

  1. Business rates: delivering more frequent revaluations
    • Consultation outcome
  2. Administration of business rates in England: interim findings
    • Policy paper
See all policy papers and consultations

Transparency and freedom of information releases

  1. Valuation Office Agency business plan 2019 to 2020
    • Corporate report
  2. Valuation Office Agency annual report and accounts 2018 to 2019
    • Corporate report
See all transparency and freedom of information releases

Contact VOA

Find VOA contact details

Contact Form: Find VOA contact details

You can find contact details relevant to your enquiry.

Enquiries

Telephone (England)

03000 501501

Telephone (Wales)

03000 505505

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.
Find out about call charges: https://www.gov.uk/call-charges

VOA Rent Officers: public

Valuation Office Agency
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW
United Kingdom

Email

NSOhelpdesk@voa.gsi.gov.uk

Telephone

03000 502502

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of information

Email

foi@voa.gsi.gov.uk

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

  1. District Valuer Services (DVS)

Corporate information

Jobs and contracts

  1. Procurement at VOA
  2. Working for VOA
  3. Jobs

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.