Valuation Office Agency

16 May 2017 — Guidance

How to check and challenge your rateable value

A guide to the new business rates appeal process from 1 April 2017.

23 December 2016 — News story

Avoid and report internet scams and phishing

Find out how to avoid scam emails and how to report fraudsters claiming to be from the VOA.

8 August 2016 — News story

Changes to how we value some non-domestic properties with more than one occupier

Find out how you could be affected.

Latest

1. Customer tracking survey 2015/16 findings

   • published 27 June 2017
   • Research and analysis

2. Non-consolidated performance related payments for HMRC and the VOA

   • updated 23 June 2017
   • Transparency data

3. Sharing agreements for billing authorities

   • updated 22 June 2017
   • Guidance

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What we do

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs.

Read more about what we do

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• Connect with VOA on LinkedIn
• Connect with VOA on Twitter - @VOAgovuk
• Connect with VOA on YouTube

Documents

Our announcements

1. The Valuation Office Agency's online business rates service

   • 29 March 2017
   • News story

2. Avoid and report internet scams and phishing

   • 23 December 2016
   • News story

See all our announcements

Our consultations

1. Business rates: delivering more frequent revaluations

   • 24 March 2016
   • Closed consultation

2. Council Tax and business rates: powers of entry

   • 19 March 2015
   • Consultation outcome

See all our consultations

Our publications

1. Customer tracking survey 2015/16 findings

   • 27 June 2017
   • Research and analysis

2. Non-consolidated performance related payments for HMRC and the VOA

   • 23 June 2017
   • Transparency data

See all our publications

Our statistics

1. Private rental market summary statistics: April 2016 to March 2017

   • 22 June 2017
   • Official Statistics

2. Non-domestic rating: challenges and changes, England and Wales, March 2017 (experimental)

   • 11 May 2017
   • Official Statistics

See all our statistics

Contact VOA

Find VOA contact details

Contact form https://www.gov.uk/con...

You can find contact details relevant to your enquiry.

General enquiries

Telephone (England) 03000 501501

Telephone (Wales) 03000 505505

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.

Find out about call charges: https://www.gov.uk/call-charges

VOA Rent Officers: public

Network Support Office - Housing Allowances
Wycliffe House
Green Lane
Durham
DH1 3UW

Email NSOhelpdesk@voa.gsi.gov.uk

Telephone 03000 502502

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.

Make an FOI request

1. Read about the Freedom of Information (FOI) Act and how to make a request
2. Check our previous releases to see if we’ve already answered your question
3. Make a new request by contacting us at:

Freedom of information

Email foi@voa.gsi.gov.uk

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

Corporate information

Jobs and contracts

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.