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21 February 2024 — Blog post
Find out what it means for a property to be truly derelict, the evidence we need to delete its Council Tax band, and what happens after the deletion.
13 February 2024 — News story
The VOA is asking some owners of self-catering holiday lets for further information about their property.
1 February 2024 — News story
The VOA has a new set of standards that apply to all agents.
18 January 2024 — Blog post
Have you received a request for information from the Valuation Office Agency (VOA)?
3 February 2023 — Blog post
You can contact the VOA if you think your property may be in the wrong Council Tax band. Council Tax Customer Journey Owner Richie Roberts explains the process.
1 December 2023 — Guidance
Guidance on the recent change to how Houses in Multiple Occupation (HMOs) are valued for Council Tax in England.
See all latest documents
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
Read more about what we do
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Contact: Contact the VOA
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form. Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.Telephone:03000 501501 (England)03000 505505 (Wales / Cymru)
If you have a media enquiry about the Valuation Office Agency, you can contact our press office using the details below. This service is only for journalists and our press office cannot help with customer service enquiries.Email: firstname.lastname@example.orgPhone: 03000 543466Our normal office hours are 9.00am to 5.30pm, Monday to Friday. Outside of this we will only respond to urgent media enquiries. Our duty press officer can be contacted on 07773 572114.The VOA is bound by the rules of confidentiality and cannot discuss details of individual taxpayers or companies.
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.
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