Valuation Office Agency

  1. Council Tax
  2. Business rates (non-domestic rates)
  3. The VOA Rent Officers
  4. District Valuer Services (DVS)
  5. Statistics at the VOA

Featured

VOA career site

News story

Launching the VOA careers site

Find out more about the work we do and the opportunities we have on offer.

Photo of buildings

News story

Changes to how we value some non-domestic properties with more than one occupier in England

How to ask the VOA to reconsider previous splits of a property in England.

Person checking their ratable value online

Detailed guide

How to check and challenge your rateable value

A guide to the new business rates appeal process from 1 April 2017.

Latest from the Valuation Office Agency

  1. Private rental market in London – April 2018 to March 2019
    • FOI release
  2. Launching the VOA careers site
    • News story
  3. Local reference rents, listed by BRMA and property size (March 2019)
    • Research

See all latest documents

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What the Valuation Office Agency does

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs.

Read more about what we do

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Services

  1. Rent, lease or ownership details form
    • Form
  2. Appoint a trusted helper to deal with the VOA on your behalf
    • Form
See all services

Guidance and regulation

  1. Section 380: factories, workshops and warehouses
    • Manual section
  2. Rating Manual section 6 part 3: valuation of all property classes
    • Manual
See all guidance and regulation

News and communications

  1. Launching the VOA careers site
    • News story
  2. Community Infrastructure Levy appeal decision: retention of garage as built and change of use to create holiday accommodation
    • Decision
See all news and communications

Research and statistics

  1. Local reference rents, listed by BRMA and property size (March 2019)
    • Research
  2. VOA quality policy
    • Official statistics
See all research and statistics

Policy papers and consultations

  1. Business rates: delivering more frequent revaluations
    • Consultation outcome
  2. Administration of business rates in England: interim findings
    • Policy paper
See all policy papers and consultations

Transparency and freedom of information releases

  1. Private rental market in London – April 2018 to March 2019
    • FOI release
  2. Valuation Office Agency: February 2019 transparency data
    • Transparency
See all transparency and freedom of information releases

Contact VOA

Find VOA contact details

Contact Form: Find VOA contact details

You can find contact details relevant to your enquiry.

Enquiries

Telephone (England)

03000 501501

Telephone (Wales)

03000 505505

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.
Find out about call charges: https://www.gov.uk/call-charges

VOA Rent Officers: public

Valuation Office Agency
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW
United Kingdom

Email

NSOhelpdesk@voa.gsi.gov.uk

Telephone

03000 502502

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of information

Email

foi@voa.gsi.gov.uk

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

  1. District Valuer Services (DVS)

Corporate information

Jobs and contracts

  1. Procurement at VOA
  2. Working for VOA
  3. Jobs

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.