Valuation Office Agency
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News story
Coronavirus (COVID-19) - update on VOA services
The outbreak of coronavirus (COVID-19) is causing unprecedented disruption to public services, businesses and individuals across the country.
News story
VOA launches its 2020 returners programme
The Chief Valuer and Deputy Head of Profession introduce the Valuation Office Agency’s (VOA’s) returners programme for Chartered Surveyors.
News story
VOA launches its 2020 graduate scheme
The Chief Executive and the Chief Valuer introduce the Valuation Office Agency’s (VOA’s) graduate scheme.
News story
Damage to business and property caused by flooding
If your home or business is damaged due to flooding you may be entitled to a Council Tax reduction or business rates relief.
News story
Launching the VOA careers site
Find out more about the work we do and the opportunities we have on offer.
Detailed guide
How to check and challenge your rateable value
A guide to the new business rates appeal process from 1 April 2017.
Latest from the Valuation Office Agency
- Coronavirus (COVID-19) - update on VOA services
- Valuation Office Agency staff survey: 2019 results
- Local Housing Allowance (LHA) rates applicable from April 2020 to March 2021 - amendment as instructed by The Social Security (Coronavirus) (Further Measures) Regulations 2020
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What the Valuation Office Agency does
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
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Documents
News and communications
See all news and communicationsPolicy papers and consultations
- Business rates: delivering more frequent revaluations
- Administration of business rates in England: interim findings
Transparency and freedom of information releases
- Valuation Office Agency staff survey: 2019 results
- Valuation Office Agency: February 2020 transparency data
Our management
Contact VOA
Find VOA contact details
Due to the current outbreak of Covid 19 we are currently unable to offer a telephony service and it willntake longer than usual to respond to your query. If you need to contact us please use the Contact Form and we will respond as soon as possible. We're sorry for any inconvenience this has caused.
VOA Rent Officers: public
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW
United Kingdom
For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of information
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
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