Valuation Office Agency
Wales adopts Check, Challenge Appeal process
The new system replaces making a proposal to alter the valuation of your non-domestic property.
Watch our webinar on business rates
We have a new webinar on understanding business rates available to watch.
Tell us what you think about proposals for the Valuation Office Agency to disclose more information on business rates valuations.
Help shape business rates services
Would you like to help the Valuation Office Agency (VOA) improve its business rates services?
Council Tax band challenges
You can contact the VOA if you think your property may be in the wrong Council Tax band. Council Tax Customer Journey Owner Richie Roberts explains the process.
Business rates list closes soon
Make sure that information about your business property is correct.
Latest from the Valuation Office Agency
What we do
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
News and communicationsSee all news and communications
Policy papers and consultations
- Consultation on disclosure: sharing information on business rate valuations
- Business rates: delivering more frequent revaluations
Transparency and freedom of information releases
- Valuation Office Agency: January 2023 transparency data
- HMRC and VOA: workforce management information, January 2023
Contact the VOA
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form.
Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.
03000 501501 (England)
03000 505505 (Wales / Cymru)
If you have a media enquiry about the Valuation Office Agency, you can contact our press office using the details below. This service is only for journalists and our press office cannot help with customer service enquiries.
Phone: 03000 543466
Our normal office hours are 9.00am to 5.30pm, Monday to Friday. Outside of this we will only respond to urgent media enquiries. Our duty press officer can be contacted on 07773 572114.
The VOA is bound by the rules of confidentiality and cannot discuss details of individual taxpayers or companies.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of information
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
High profile groups within VOA
Jobs and contracts
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.