Valuation Office Agency

  1. Council Tax
  2. Business rates (non-domestic rates)
  3. The VOA Rent Officers
  4. District Valuer Services (DVS)
  5. Statistics at the VOA

Featured

Ladies on the phone

News story

Working with our customers during the coronavirus (COVID-19) outbreak

We are continuing to operate as close to normal as possible and are adapting our services to support our customers.

Melissa Tatton

News story

Valuation Office Agency (VOA) Chief Executive to take up new role at Ofcom

Melissa Tatton will take up a new role as Interim Group Director, Corporate, at the UK’s communications regulator in September.

Returners Programme

News story

VOA launches its 2020 returners programme

The Chief Valuer and Deputy Head of Profession introduce the Valuation Office Agency’s (VOA’s) returners programme for Chartered Surveyors.

VOA Graduate Scheme 2020

News story

VOA launches its 2020 graduate scheme

The Chief Executive and the Chief Valuer introduce the Valuation Office Agency’s (VOA’s) graduate scheme.

Person with yellow wellies standing in a flood

News story

Damage to business and property caused by flooding

If your home or business is damaged due to flooding you may be entitled to a Council Tax reduction or business rates relief.

VOA career site

News story

Launching the VOA careers site

Find out more about the work we do and the opportunities we have on offer.

Latest from the Valuation Office Agency

  1. Community Infrastructure Levy: how to make an appeal
    • Detailed guide
  2. Valuation Office Agency Rent Officers
    • Detailed guide
  3. Working with our customers during the coronavirus (COVID-19) outbreak
    • News story

See all latest documents

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What the Valuation Office Agency does

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.

Read more about what we do

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Services

  1. Check your Council Tax band
  2. Find and check your business rates valuation
See all services

Guidance and regulation

  1. Start paying Council Tax
    • Detailed guide
  2. Local Housing Allowance
    • Detailed guide
See all guidance and regulation

News and communications

  1. Working with our customers during the coronavirus (COVID-19) outbreak
    • News story
  2. Valuation Office Agency (VOA) Chief Executive to take up new role at Ofcom
    • News story
See all news and communications

Research and statistics

  1. Non-domestic rating: challenges and changes, 2017 and 2010 rating lists, June 2020
    • Official statistics
  2. Local reference rents, listed by BRMA and property size July 2020
    • Research
See all research and statistics

Policy papers and consultations

  1. Business rates: delivering more frequent revaluations
    • Consultation outcome
  2. Administration of business rates in England: interim findings
    • Policy paper
See all policy papers and consultations

Transparency and freedom of information releases

  1. Valuation Office Agency: March 2020 transparency data
    • Transparency
  2. Valuation Office Agency: June 2020 transparency data
    • Transparency
See all transparency and freedom of information releases

Our management

Melissa Tatton
Melissa Tatton
Chief Executive

Contact VOA

Find VOA contact details

Contact Form: Find VOA contact details

Please use the Contact Form to get in touch with us and we will respond as soon as possible.

We are currently operating a limited telephone service between 10am-2pm, Monday to Friday. Please only call if you are unable to use the Contact Form or find the information you need online.

Telephone: 03000 501501

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of information

Email

foi@voa.gsi.gov.uk

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

  1. District Valuer Services (DVS)

Corporate information

Jobs and contracts

  1. Procurement at VOA
  2. Working for VOA
  3. Jobs

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.