What we do

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs.

Read more about what we do

Documents

Our announcements

  1. Avoid and report internet scams and phishing

    • News story

  2. VOA Accounts Payable moves to HMRC Financial Shared Services

    • News story

See all our announcements

Our consultations

  1. Business rates: delivering more frequent revaluations

    • Consultation outcome

  2. Council Tax and business rates: powers of entry

    • Consultation outcome

See all our consultations

Our publications

  1. Online check and challenge update May 2018

    • Guidance

  2. Local reference rents, listed by BRMA and property size (April 2018)

    • Research and analysis

See all our publications

Our statistics

  1. Non-domestic rating: stock of properties and update of 2017 revaluation statistics

    • Official Statistics

  2. Non-domestic rating: challenges and changes, 2017 and 2010 rating lists, December 2017 (experimental)

    • Official Statistics

See all our statistics

Contact VOA

Find VOA contact details

You can find contact details relevant to your enquiry.

General enquiries

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.
Find out about call charges: https://www.gov.uk/call-charges

VOA Rent Officers: public

Valuation Office Agency
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of information

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

Corporate information

Jobs and contracts

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.