Valuation Office Agency

  1. Council Tax
  2. Business rates (non-domestic rates)
  3. The VOA Rent Officers
  4. District Valuer Services (DVS)
  5. Statistics at the VOA
Person checking their ratable value online

Detailed guide

How to check and challenge your rateable value

A guide to the new business rates appeal process from 1 April 2017.

Read the Avoid and report internet scams and phishing article

News story

Avoid and report internet scams and phishing

Find out how to avoid scam emails and how to report fraudsters claiming to be from the VOA.

Latest from the Valuation Office Agency

  1. Local reference rents, listed by BRMA and property size (November 2018)
    • Research
  2. Check and challenge your central rating list business rates valuation - register to use the service
    • Guidance
  3. Appoint a trusted helper to deal with the VOA on your behalf
    • Form

See all latest documents

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What the Valuation Office Agency does

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

VOA is an executive agency, sponsored by HM Revenue & Customs.

Read more about what we do

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Documents

Our announcements

  1. Community Infrastructure Levy appeal decision: retention of detached outbuilding to be used as ancillary guest accommodation
    • Decision
  2. Community Infrastructure Levy appeal decision: retention of two dwellings
    • Decision
  3. See all announcements

Our consultations

  1. Business rates: delivering more frequent revaluations
    • Consultation outcome
  2. Council Tax and business rates: powers of entry
    • Consultation outcome
  3. See all consultations

Our publications

  1. Check and challenge your central rating list business rates valuation - register to use the service
    • Guidance
  2. How to check and challenge your rateable value
    • Detailed guide
  3. See all publications

Our statistics

  1. Council tax: stock of properties, 2018
    • Official statistics
  2. Non-domestic rating: challenges and changes, 2017 and 2010 rating lists, September 2018 (experimental)
    • Official statistics
  3. See all statistics

Contact VOA

Find VOA contact details

Contact Form: Find VOA contact details

You can find contact details relevant to your enquiry.

Enquiries

Telephone (England)

03000 501501

Telephone (Wales)

03000 505505

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.
Find out about call charges: https://www.gov.uk/call-charges

VOA Rent Officers: public

Valuation Office Agency
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW
United Kingdom

Email

NSOhelpdesk@voa.gsi.gov.uk

Telephone

03000 502502

For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of information

Email

foi@voa.gsi.gov.uk

We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.

High profile groups within VOA

  1. District Valuer Services (DVS)

Corporate information

Jobs and contracts

  1. Jobs

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.