We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
You have accepted additional cookies.
You have rejected additional cookies.
You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
3 February 2023 — Blog post
You can contact the VOA if you think your property may be in the wrong Council Tax band. Council Tax Customer Journey Owner Richie Roberts explains the process.
1 February 2023 — News story
Make sure that information about your business property is correct.
6 December 2022 — Blog post
During a revaluation, property values might increase, decrease, or stay the same. Alan Colston, our Chief Valuer and Head of Surveying Profession, explains why.
17 November 2022 — News story
You can now see the future rateable value for your business property.
26 October 2022 — News story
New rules on lettings for self-catering properties you will need to meet to continue to be eligible for business rates.
4 February 2022 — News story
Find out more about the circumstances in which you can challenge your Council Tax band.
See all latest documents
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
Read more about what we do
Sharing will open the page in a new tab
Contact: Contact the VOA
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form. Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.Telephone:03000 501501 (England)03000 505505 (Wales / Cymru)
If you have a media enquiry about the Valuation Office Agency, you can contact our press office using the details below. This service is only for journalists and our press office cannot help with customer service enquiries.Email: email@example.comPhone: 03000 543466Our normal office hours are 9.00am to 5.30pm, Monday to Friday. Outside of this we will only respond to urgent media enquiries. Our duty press officer can be contacted on 07773 572114.The VOA is bound by the rules of confidentiality and cannot discuss details of individual taxpayers or companies.
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.