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Valuation Office Agency
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News story
Damage to business and property caused by flooding
If your home or business is damaged due to flooding you may be entitled to a Council Tax reduction or business rates relief.
News story
Launching the VOA careers site
Find out more about the work we do and the opportunities we have on offer.
Detailed guide
How to check and challenge your rateable value
A guide to the new business rates appeal process from 1 April 2017.
Latest from the Valuation Office Agency
- Appoint a trusted helper to deal with the VOA on your behalf
- Community Infrastructure Levy appeal decision: demolish existing dwelling and erect new 2 ½ storey, 4 bedroom dwelling
- Community Infrastructure Levy appeal decision: variation of Condition 1 of planning permission dated
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What the Valuation Office Agency does
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
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Documents
Guidance and regulation
See all guidance and regulationNews and communications
See all news and communicationsPolicy papers and consultations
- Business rates: delivering more frequent revaluations
- Administration of business rates in England: interim findings
Transparency and freedom of information releases
- Valuation Office Agency: September 2019 transparency data
- Private rental market in London: October 2018 to September 2019
Our management
Contact VOA
Find VOA contact details
You can find contact details relevant to your enquiry.
Enquiries
Telephone (England)
03000 501501
Telephone (Wales)
03000 505505
Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays.
Find out about call charges: https://www.gov.uk/call-charges
VOA Rent Officers: public
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW
United Kingdom
Telephone
03000 502502
For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of information
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
High profile groups within VOA
Corporate information
Jobs and contracts
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.