Valuation Office Agency
Featured
Council Tax band challenges
Blog post
You can contact the VOA if you think your property may be in the wrong Council Tax band. Council Tax Customer Journey Owner Richie Roberts explains the process.
Business rates list closes soon
News story
Make sure that information about your business property is correct.
During a revaluation, property values might increase, decrease, or stay the same. Alan Colston, our Chief Valuer and Head of Surveying Profession, explains why.
Business rates revaluation 2023
News story
You can now see the future rateable value for your business property.
New rules on lettings for self-catering properties you will need to meet to continue to be eligible for business rates.
Challenging your Council Tax band
News story
Find out more about the circumstances in which you can challenge your Council Tax band.
Latest from the Valuation Office Agency
What we do
The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.
VOA is an executive agency, sponsored by HM Revenue & Customs, supported by 1 public body.
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Documents
News and communications
See all news and communicationsPolicy papers and consultations
- Business rates: delivering more frequent revaluations
- Administration of business rates in England: interim findings
Transparency and freedom of information releases
- HMRC and VOA: workforce management information, December 2022
- VOA: prompt payment data April 2022 to March 2023
Our management
Contact VOA
Contact the VOA
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form.
Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.
Telephone:
03000 501501 (England)
03000 505505 (Wales / Cymru)
Media enquiries
If you have a media enquiry about the Valuation Office Agency, you can contact our press office using the details below. This service is only for journalists and our press office cannot help with customer service enquiries.
Email: voamediaenquiries@voa.gov.uk
Phone: 03000 543466
Our normal office hours are 9.00am to 5.30pm, Monday to Friday. Outside of this we will only respond to urgent media enquiries. Our duty press officer can be contacted on 07773 572114.
The VOA is bound by the rules of confidentiality and cannot discuss details of individual taxpayers or companies.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of information
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
High profile groups within VOA
Corporate information
Jobs and contracts
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.