Guidance

Contact the VOA

Find the answer to your query or how to contact the Valuation Office Agency (VOA).

Before you contact the Valuation Office Agency (VOA), you should check if you can find the answer to your query in our guidance.

Council Tax 

Before contacting us about Council Tax, you should refer to our guidance on how to:

Business rates 

Before contacting us about business rates, you should refer to our guidance on how to:

Self-catering properties and Holiday Lets 

Tell the VOA you are eligible to pay business rates on a self-catering property.  

Local Housing Allowance   

Find the Local Housing Allowance (LHA) rates

General enquiries  

Use the online contact form to contact the VOA. If you cannot use the online contact form, you can contact the VOA by phone.

Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505

Monday to Tuesday, 9am to 4:30pm
Wednesday, 10am to 4:30pm
Thursday to Friday, 9am to 4:30pm

Media enquiries

Contact the VOA’s press office if you have a media enquiry.

Additional support

Find out how to get extra support from the VOA, including information in an alternative format.

Updates to this page

Published 12 November 2024
Last updated 12 August 2025 show all updates
  1. Added section for media enquiries.

  2. Adding additional self-serve guidance on requesting your property attribute data

  3. We have added additional resources for customers requiring additional support.

  4. First published.

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