Contact the VOA
The guidance shows you the different ways and circumstances in which you can contact the Valuation Office Agency (VOA).
Council Tax
If you are contacting us about Council Tax, please refer to our guidance first, which answers the most common Council Tax queries:
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How to check my Council Tax band.
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How to challenge my Council Tax band.
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How to remove my property from the Council Tax list due to major works, disrepair or demolition.
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How to check the progress of my Council Tax case: If your case has exceeded the expected timelines, please contact the VOA.
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How to request to move my property from paying Council Tax to business rates.
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How my property has been banded for Council Tax.
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I have a query about paying my Council Tax bill.
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How do I request my property attribute data (PAD).
Business rates
If you are contacting us about business rates, please refer to our guidance first, which answers our most common business rates queries:
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How to challenge my business rates valuation. You can set up or sign into your business rates account to challenge the rateable value for your property.
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Check the progress of my business rates case. You can set up or sign into your business rates account to check the progress of your business rates case.
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How to request moving my property from paying business rates to Council Tax.
Self-catering properties and Holiday Lets
- How to tell the VOA you are eligible to pay business rates on a self-catering property.
Local Housing Allowance
- Where to find the Local Housing Allowance (LHA) rates.
General enquiries
For any other general queries about VOA services or your case you should contact the VOA through the online contact form. Alternatively, our telephone service is available:
Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505
Monday to Tuesday, 9am to 4:30pm
Wednesday, 10am to 4:30pm
Thursday to Friday, 9am to 4:30pm
Additional support
If you require additional support, including information in an alternative format, please see our extra support for customers.
Updates to this page
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Adding additional self-serve guidance on requesting your property attribute data
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We have added additional resources for customers requiring additional support.
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First published.