Get help from the VOA if you need extra support

We are committed to providing tailored support at the earliest opportunity for customers who may need extra help. This is also in line with our legal responsibilities under the Equality Act, to provide reasonable adjustments to ensure no one is disadvantaged.



You can get extra support if your health condition or personal circumstances make it difficult when you contact the Valuation Office Agency (VOA). This guidance sets out the different ways the VOA may be able to help you.

Published 9 July 2021
Last updated 11 August 2022 + show all updates
  1. Added translation

  2. Welsh translation added.

  3. 'Get help from the VOA if you need extra support' has been expanded and updated.

  4. First published.