Registering for a business rates valuation account
An account lets you view details the Valuation Office Agency (VOA) holds about your business properties, including the rateable value, and report any changes.
Applies to England and Wales
Watch this video to find out how to register for a business rates valuation account.
Business Rates Valuation Account registration
You can also read the guidance on this page.
Set up an account
Use our online service to set up your business rates valuation account. You will need a Government Gateway ID to sign in or register.
Do not share your Government Gateway login details with anyone, because this will give them access to your other HMRC services.
If you have a Government Gateway ID
Enter your existing Government Gateway ID and password in the sign-in page.
You will have an ID if you have used HMRC’s online services before. You may be able to find your details in your emails by searching your inbox for ‘Government gateway user ID’.
If you have forgotten your ID or password, there are options at the bottom of the sign-in page to help you.
If you do not have a Government Gateway ID
Select the ‘Create sign in details’ link on the sign-in page. This will take you to the registration service to create a new Government Gateway ID.
After you have signed in
To finish setting up your account, you will need to enter your:
- date of birth in the DD-MM-YYYY format
- National Insurance number with the letters in capitals
- details from a payslip, UK passport, driver’s license or P60
- home postcode
Your first and last names should exactly match your passport or other official documents. Your passport needs to be current, as expired ones will not be recognised by the system.
This information is used to match you with existing HMRC records. Other than your contact details, the VOA does not retain any other personal information you use when registering. You do not need to submit any business details when you register. You will be asked for them when you add a property to your account.
Types of accounts
You can set up two kinds of accounts:
- individual account – for sole traders and self-employed people
- organisation account – for accounts that need to be managed by more than one person
If you want to add co-workers, family or friends to manage your business rates, ask them to create individual accounts. You must be an account administrator to add new accounts to the organisation account. You will be an administrator if you created the account or if an existing administrator added you as one.
If you are appointing an agent, ask for their agent code to add them. Do not let an agent create an account for you.
If you have trouble registering
If you have trouble registering for the service, you should contact the VOA:
Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505
The VOA can give you extra support if you have a health condition or personal circumstance that makes using our online service difficult.
If you still cannot set up an account after contacting the VOA for support, you can appoint a trusted helper to do it for you.
Updates to this page
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Updated guidance with clearer instructions.
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A Welsh translation has been added.
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Updated information for Wales
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Updated for the 2023 rating list
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Removed video link and information about appointing agent, which is moved to a different page.
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First published.