How to challenge your business rates valuation
Find out how to set up your business rates valuation account, raise a check case and challenge your valuation.
This guidance applies to England and Wales. Challenges to valuations are handled differently for properties in Scotland and Northern Ireland.
This collection is also available in Welsh (Cymraeg).
If you disagree with your business rates valuation, you can challenge it with the Valuation Office Agency (VOA). Before you submit a challenge, you need to:
- set up a business rates valuation account
- add a property to your account
- confirm your property details, known as a ‘check’ case
You may have to pay a penalty if you knowingly submit false information to the VOA.
If you disagree with the outcome of a challenge, you can appeal the decision with the Valuation Tribunal.
The VOA can give you extra support if you have a health condition or personal circumstance that makes using our online service difficult.
You can manage your business rates yourself by following the guidance linked below or appoint an agent to manage them for you. Your agent can raise check, challenge and appeal cases for you.
1. Set up your business rates valuation account
2. Add properties to your account
3. Raise a check case
You can view your property details in your business rates valuation account, such as floor size and number of rooms. You should raise a check case if:
- any of your property details are wrong
- you want to challenge your valuation
4. Challenge your business rates valuation
You can challenge your property’s valuation if you disagree with it. You must complete a check case before you can send a challenge.
5. Appeal the outcome of a challenge
You should contact the Valuation Tribunal if:
- you disagree with a challenge decision
- the VOA has not replied to you within 18 months of you sending a challenge