Form

Appoint a trusted helper to deal with the VOA on your behalf

You can authorise a trusted helper to deal with the Valuation Office Agency (VOA) for you. They could be a friend, relative or voluntary organisation

Documents

Appoint a Trusted Helper

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

If you want to check or challenge the rateable value of your property, you’ll need to register for our digital service. You may not be able to register if you:

  • are ill, have a disability or do not speak English
  • do not have a British passport or National Insurance number
  • have tried to register but have failed the individual identification stage

If you cannot register on our digital service

You can get someone else in your organisation to register. As long as the individual works in your organisation, then you don’t need to contact us or fill out any forms. They can go online, create your organisation’s account and then create an assistant role for you.

If no one in your organisation can register, then you can authorise a trusted helper to set up your account on our digital service. A trusted helper could be an agent, friend, family member or voluntary organisation. To authorise your trusted helper you will need to complete this form and both you and the trusted helper will need to sign it. Return the form to us and we will then authorise your trusted helper to set up your account. For more information please refer to the FAQ section on the form.

If you don’t want to appoint a trusted helper, then you will need to contact us and we will send you a manual registration form.

Enquiries

Email: ccaservice@voa.gsi.gov.uk

Telephone (England): 03000 501501

Opening hours: Monday to Friday, 8:30am to 5:00pm. Closed on bank holidays. Find out about call charges: https://www.gov.uk/call-charges

Published 3 December 2018