Send your rent, lease or ownership details to the Valuation Office Agency

You must send the Valuation Office Agency (VOA) information about your business property if they’ve asked you to. You need to do this even if you no longer own or rent the property.

This service is also available in Welsh (Cymraeg).

How you send the details depends on which type of property you have. You’ll either have to send the details:

  • online
  • by email or post - if your business cannot use the online service

If you do not send the information within 56 days of getting the letter the VOA sent to you, you may have to pay a penalty.

The information you provide will be used by the local authority to help calculate business rates in your area.

You could be taken to court if you submit false information.

Businesses that cannot use the online service

You must send the details by email or post if your business is a:

  • caravan site
  • gas network
  • hotel, guest house or holiday home
  • livestock market
  • marina
  • market place
  • mineral dealer
  • motorway service station
  • petrol station
  • pipeline
  • pub, bar or restaurant that sells alcohol
  • sports ground or animal race course
  • stately home
  • telecom network, mast or station
  • timeshare complex

Download the right form for your type of business. Fill it in and email it to the Specialist Rating team.

Specialist Rating
specialist.rating@voa.gov.uk

You can print the form and post it instead.

Valuation Office Agency
Wycliffe House
Green Lane
Durham
DH1 3UW

If you own or occupy more than 20 properties

You can send your lease or ownership details in bulk using the Valuation Office rating contact scheme.

This may be faster than completing separate online forms.

Valuation Office rating contact scheme
vorc@voa.gov.uk

Before you start

You’ll need:

  • the reference number from the letter the VOA sent to you
  • your lease or agreement, including the current rent you pay or any tenants’ details if you’re the owner
  • information about any recent changes to your rent or any rent-free periods
  • details of any sub-lettings
  • information about any changes you’ve made to the property, including costs

Send your details online

You do not have to complete the form in one go. You can save what you’ve done and return to finish it later on.

Contact the VOA team for help with using the service.

You can find their contact details on the letter sent by the VOA.

Start now

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