About us

What we do

The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation and benefits.

The Valuation Office Agency (VOA) provides valuations and property advice to support taxation and benefits to the government and local authorities in England, Scotland and Wales. We also provide valuation and surveying services to public sector bodies.

Our work covers these core areas:

  • providing valuation and surveying services to more than 2,200 customers across the UK public sector
  • advising ministers on valuation, property matters and benefits

Who we are

The VOA is an executive agency of HM Revenue & Customs and employs more than 3,600 staff.

Council Tax

  • compiling and maintaining lists of council tax bands for 25 million domestic properties

Non-domestic rating

  • compiling and maintaining lists detailing the rateable value of 1.9 million commercial properties for business rates

Community Infrastructure Levy

The VOA decides appeals against the Community Infrastructure Levy (CIL).

Right to Buy

The VOA provides determinations of value for Right to Buy (RTB) in England and Wales.

VOA Rent Officers

  • determining Local Housing Allowance (LHA) rates across England
  • advising local authorities of the maximum subsidy level payable for housing benefit claims under the local reference rent system
  • maintaining a register of fair rents for regulated tenancies in England

Our priorities, plans and activities

To find out more about our plans for the year ahead, read the VOA business plan.

Discover more about our activities through the VOA publications.

Corporate information

Jobs and contracts

Find out about our commitment to publishing in the Welsh language scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.

Corporate reports