The Adjudicator’s Office
Featured
When and how to complain to the Adjudicator’s Office about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA).
When and how to contact us about a decision made under the Windrush Compensation Scheme or complain about how the Home Office handled a compensation claim.
Adjudicator’s Office performance against our service standard
Transparency data
How the Adjudicator’s Office is performing against our customer service standard.
The Adjudicator's Office annual report 2024
Corporate report
Our annual report reflects on performance during the period 1 April 2023 to 31 March 2024.
Business plan for 2024 - 2027
Corporate report
Our business plan sets out our organisational aims for the period 1 April 2024 to 31 March 2027.
Our updated Service Level Agreement sets out how we provide services for HM Revenue and Customs and the Valuation Office Agency, as of 26 September 2024.
Latest from The Adjudicator’s Office
What we do
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme.
In addition we investigate complaints about how the Home Office handled a claim for compensation.
The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.
The Adjudicator’s Office works with HM Revenue & Customs, the Valuation Office Agency, and the Home Office.
Documents
Transparency and freedom of information releases
Our management
Contact The Adjudicator’s Office
Contact the Adjudicator's Office
Select the link above to find out how to contact us.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Make an FOI request
The Adjudicator's Office
PO Box 11222
Nottingham
NG2 9AD
United Kingdom