The Adjudicator’s Office
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The Adjudicator's Office annual report 2020
Corporate report
The Adjudicator’s Office annual report for the year ended 31 March 2020.
When and how to complain to the Adjudicator’s Office about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA).
When and how to contact us about a decision made under the Home Office Windrush Compensation Scheme or complain about how the Home Office handled a compensation claim.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
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- The Adjudicator's Office annual report 2020
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What The Adjudicator’s Office does
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme.
In addition we investigate complaints about how the Home Office handled a claim for compensation.
The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.
The Adjudicator’s Office works with HM Revenue & Customs, the Valuation Office Agency and the Home Office.
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Contact the Adjudicator's Office
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The Adjudicator’s Office
PO Box 10280
Nottingham
NG2 9PF
United Kingdom