The Adjudicator’s Office

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How to complain to the Adjudicator's Office about HMRC or the VOA

Guidance

When and how to complain to the Adjudicator’s Office about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA).

Make a complaint about HMRC or the VOA

Ask the Adjudicator’s Office to review a Windrush Compensation Scheme decision

Guidance

When and how to contact us about a decision made under the Home Office Windrush Compensation Scheme or complain about how the Home Office handled a compensation claim.

Ask for a review of a Windrush Compensation Scheme decision

The Adjudicator's Office annual report 2020

Corporate report

The Adjudicator’s Office annual report for the year ended 31 March 2020.

Adjudicator's Office annual report 2020

How the Adjudicator’s Office supports learning from complaints

Guidance

How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.

Supporting learning from complaints

Latest from The Adjudicator’s Office

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What The Adjudicator’s Office does

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme.

In addition we investigate complaints about how the Home Office handled a claim for compensation.

The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.

The Adjudicator’s Office works with HM Revenue & Customs, the Valuation Office Agency and the Home Office.

Read more about what we do

Services

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Guidance and regulation

See all guidance and regulation

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

Helen Megarry
The Adjudicator

Contact The Adjudicator’s Office

Contact the Adjudicator's Office

Contact Form: Contact the Adjudicator's Office

Select the link above to find out how to contact us.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Make an FOI request

FOI Request
The Adjudicator’s Office
PO Box 10280
Nottingham
NG2 9PF
United Kingdom

Corporate information

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