The Adjudicator’s Office

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How to complain to the Adjudicator's Office about HMRC or the VOA

Guidance

When and how to complain to the Adjudicator’s Office about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA).

Make a complaint about HMRC or the VOA

Ask the Adjudicator’s Office to review a Windrush Compensation Scheme decision

Guidance

When and how to contact us about a decision made under the Home Office Windrush Compensation Scheme or complain about how the Home Office handled a compensation claim.

Ask for a review of a Windrush Compensation Scheme decision

Business Plan for 2021 - 2024

Corporate report

The Adjudicator, Helen Megarry is pleased to publish the Adjudicator’s Office business plan which covers the period 1 September 2021 to 31 March 2024.

Business Plan 2021 to 2024 cover image

The Adjudicator's Office annual report 2021

Corporate report

The Adjudicator, Helen Megarry is pleased to publish her 5th annual report which reflects on our performance during the period 1 April 2020 to 31 March 2021.

Annual report cover image

Latest from The Adjudicator’s Office

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What The Adjudicator’s Office does

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme.

In addition we investigate complaints about how the Home Office handled a claim for compensation.

The Adjudicator’s Office will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.

The Adjudicator’s Office works with HM Revenue & Customs, the Valuation Office Agency, and the Home Office.

Read more about what we do

Services

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Guidance and regulation

See all guidance and regulation

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

Helen Megarry
The Adjudicator
Mike McMahon
Head of Office
Clare Kirby
Complaints Investigation Lead
Mandy Fields
Business Manager

Contact The Adjudicator’s Office

Contact the Adjudicator's Office

Contact Form: Contact the Adjudicator's Office

Select the link above to find out how to contact us.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Make an FOI request

FOI Request
The Adjudicator’s Office
PO Box 10280
Nottingham
NG2 9PF
United Kingdom

Corporate information

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