Guidance

Contact the Adjudicator's Office

Find out how to contact the Adjudicator's Office.

Coronavirus (COVID-19) Update

Please note our telephone lines will close at 4pm on Tuesday 24th March until further notice. In preparation for this, and in order to continue to deliver our services, we have been making every effort to contact our customers to ask if they are able to correspond with us by email. This will allow us to continue communications with you should we be unable to correspond by post in the future.

Where we do not have contact telephone numbers for our customers or if you have not yet been contacted, you can use our online form to notify us of your email address.

Please note you do not have to resubmit your complaint but you will need to answer some questions in order to submit your contact details to us this way. This will allow us to correspond with you securely through our digital channel. We recognise that the rapidly changing situation is causing uncertainty and we appreciate your support and understanding.

We are continually assessing the impact of Coronavirus on our ability to deliver our services. We will be acting in line with Government announcements and advice issued by Public Health England. We are encouraging our staff to put their health and wellbeing, and that of their families, first to help prevent the spread of the disease.

Contact the Adjudicator’s Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).

We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.

When you contact us, tells us any reference number you have been given by the relevant organisation.

To complain or request a review you can:

The Adjudicator's Office
PO Box 10280
Nottingham
NG2 9PF

If you need any help or a reasonable adjustment when dealing with us please let us know.

Phone

Telephone: 0300 057 1111
Fax: 0300 059 4513
Monday to Friday, 9am to 4pm
Closed weekends and bank holidays.

Find out about call charges

Published 26 July 2019
Last updated 23 March 2020 + show all updates
  1. Change to telephone availability.

  2. Update to reflect impact of Coronavirus (COVID-19) and changes to process within the Adjudicator's Office.

  3. We have included the link to the online application form

  4. We updated the page to include our Windrush Compensation Scheme independent review role.

  5. First published.