Complaints and appeals


  1. Contact HMRC

    Contact details and helplines for enquiries with HMRC on tax, Self Assessment, Child Benefit or tax credits

  2. If you cannot pay your tax bill on time

    Contact HM Revenue and Customs if you cannot pay your tax bill - get more time to pay or pay in instalments

  3. If you do not pay your tax bill

    HMRC will take action if you do not pay your tax bill, like selling your property - find out what they can do and how to avoid 'enforcement action'

  4. Disagree with a tax decision

    What to do when you disagree with a tax decision - appealing against a decision, getting a review by HMRC and reasonable excuses

  5. Appeal to the tax tribunal

    Appeal to the First-tier Tribunal (Tax) against tax decisions: how to appeal, the hearing, if you lose your case

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Guidance and regulation

  1. Use Alternative Dispute Resolution to settle a tax dispute
  2. Complain about serious misconduct by HM Revenue and Customs staff
  3. HMRC1: HM Revenue and Customs decisions - what to do if you disagree
  4. Compliance checks: alternative dispute resolution - CC/FS21
  5. Updates on VAT appeals
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Research and statistics

  1. Drivers of Customer Complaints
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