Corporate report

The Adjudicator's Office annual report 2024

Our annual report reflects on performance during the period 1 April 2023 to 31 March 2024.

• From: The Adjudicator’s Office
• Published: 26 September 2024

Documents

The Adjudicator's Office annual report 2024

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Data for annual report - total complaints received

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Insight report: Applying Customer Circumstances to Decision Making

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Details

Our annual report details performance for the year 1 April 2023 to 31 March 2024.

Our Insight report summarises our deep-dive review of how customer circumstances are applied in decision making, with recommendations to help HMRC improve services to customers.