Guidance

Complain to the Adjudicator's Office

Use our form to complain against HMRC, the Valuation Office Agency, or the Adjudicator’s Office.

You can use this online form to contact the Adjudicator’s Office to:

  • complain about HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA)
  • complain about the Adjudicator’s Office service or a decision they have made

Before you start

Check if you can contact the Adjudicator’s Office to:

What you’ll need

You’ll need to sign in to complete the online form using either your:

  • email address
  • Government Gateway account, if you already have one

You’ll also need to:

  • give your contact details, including your telephone number, postal address and email address
  • explain why you’re contacting the Adjudicator’s Office
  • suggest what you would like to happen next

If you’re representing someone else

You must also:

  • give the postal address and email address of the person you’re acting for
  • upload a scan or photo of a completed Authority to act form that the person you’re representing has signed

Complete the online form

Start now

What happens next

We will review your request and send you an email with a link to our reply.

If you cannot use the online form

If you are unable to use the online form, you can send your request by post.

Updates to this page

Published 8 January 2020
Last updated 23 October 2025 show all updates
  1. Reference to how to contact us about how the Home Office handled a compensation claim has been removed. The Adjudicator's Office no longer deal with this activity.

  2. A new version of the online form is now available.

  3. Added Welsh translation

  4. Removed notification that our online form is unavailable.

  5. Including a notice that our online contact service is temporarily unavailable.

  6. First published.

Sign up for emails or print this page