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Adjudicator’s Office performance against our service standard

How the Adjudicator's Office is performing against our customer service standard.

From:
The Adjudicator’s Office
Published
31 October 2024
Last updated
19 January 2026 — See all updates

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Adjudicator’s Office performance against our service standard

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How we are performing against our customer service standard.

Updates to this page

Published 31 October 2024
Last updated 19 January 2026 show all updates

  1. Updated Q3 performance data under Service Standards.

  2. Updated Service Standard figures to include Q2 2025.

  3. Updated Service Standard figures to include Quarter 1 2025 to 2026.

  4. Quarterly data for the April 2024 to March 2025 period has been removed and replaced with the April 2024 to March 2025 year-to-date data.

  5. Performance numbers updated to realign with the 2023 to 2024 calculation of cases resolved within 4 months. This also includes the cases resolved on the 4 month deadline date.

  6. First published.

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