Adjudicator’s Office performance against our service standard
Updated 19 January 2026
© Crown copyright 2026
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/adjudicators-office-performance-against-our-service-standard/adjudicators-office-performance-against-our-service-standard
Find out how long it takes the Adjudicator’s Office to deal with complaints against HMRC, VOA and review Home Office decisions on entitlement to compensation, under the Windrush Compensation Scheme. This data includes cases classified as out of the Adjudicator’s Office remit, as set out by our HMRC and VOA Service Level Agreement and our Home Office Service Level Agreement.
Service standard
Cases are resolved within 4 months of receipt.
2025 to 2026 performance
| Time Period | Cases resolved within 4 months |
|---|---|
| April 2025 to December 2025 | 53% (1081 cases met out of 2037) |
2024 to 2025 performance
| Time Period | Cases resolved within 4 months |
|---|---|
| April 2024 to March 2025 | 76% (1666 cases met out of 2180) |