Planning Inspectorate
Inspectorate
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Performance update - September 2021
News story
Performance and other updates following the publication of our latest official monthly statistics.
On 1 October 2021 the staff and functions of Planning Inspectorate Wales will transfer to Welsh Government.
Planning Inspectorate Wales separation
News story
On 1 October the staff and functions of Planning Inspectorate Wales will transfer to Welsh Government. The new division will be called Planning and Environment Decisions Wales - Penderfyniadau Cynllunio ac Amgylchedd Cymru.
Performance Update – August 2021
News story
Performance update following the publication of our latest official monthly statistics.
Plans to resume in-person events
News story
How the Planning Inspectorate will operate once lockdown restrictions are lifted (stage 4)
Adapting and Delivering in the face of Adversity
Latest from the Planning Inspectorate
What the Planning Inspectorate does
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England.
The Planning Inspectorate is an executive agency, sponsored by the Department for Levelling Up, Housing and Communities .
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- The Planning Inspectorate Strategic Plan 2021-2025
- Planning Inspectorate spending over £250: September 2021
Our management
Contact The Planning Inspectorate
Submit a new appeal
If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk
• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process
Comment on an appeal
If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .
Customer services and general enquiries
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom
Phone (England)
0303 444 5000
The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon, Monday – Friday.
If possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.
Media enquiries
Press office
0303 444 5004
Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
If you are a journalist with an enquiry or a request to film, please email or phone the press office.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Customer Support
0303 444 5000
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Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.