Planning Inspectorate
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Norfolk Boreas development consent decision announced
Press release
Today, Friday 10 December 2021, the application for Norfolk Boreas has been granted development consent by the Secretary of State for Business, Energy and Industrial Strategy.
Coronavirus Plan B: Latest position on casework arrangements for the Planning Inspectorate
An issue with the Planning Inspectorate’s Appeals Casework Portal (ACP) is preventing some users from receiving notifications.
Latest from the Planning Inspectorate
What the Planning Inspectorate does
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England.
The Planning Inspectorate is an executive agency, sponsored by the Department for Levelling Up, Housing and Communities .
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- Board meeting minutes - The Planning Inspectorate
- The Planning Inspectorate Strategic Plan 2021-2025
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Christmas and New Year deadlines
Parties who are required by their existing appeal / other casework timetable to submit documentation during the Christmas and New Year period, (w/c 20th & 27th December 2021) should make every effort to comply with stated deadlines. If information is due to be submitted on a Bank Holiday then please ensure it is submitted prior to that date.
Where this is not possible, you should contact your designated Case Officer beforehand to discuss. It should be noted that if a later submission date is required, it will not be possible to extend any deadline later than 7th January 2022.
This only applies to appeals in England.
Our Customer service and Media enquiries phone lines are open:
24th December 09:00 - 12:00
Christmas Day/Boxing Day/27th and 28th December and 3rd January - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
Submit a new appeal
If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk
• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process
Comment on an appeal
If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .
Customer services and general enquiries
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom
Phone (England)
0303 444 5000
The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon, Monday – Friday, except bank holidays.
If possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.
Media enquiries
Press office
0303 444 5004
Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
If you are a journalist with an enquiry or a request to film, please email or phone the press office.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
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Customer Support
0303 444 5000
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Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.