Planning Inspectorate
Inspectorate
Featured
News story
Virtual Events remain for now; greater flexibility of events to be offered in future
Our top priority is supporting the nation’s economic recovery by moving casework forward as much as possible and ensuring customers continue to receive a service that is fair, open and impartial, and in a timely way.
Detailed guide
Coronavirus (COVID-19) - Planning Inspectorate guidance - updated 25 June 2020
In response to the spread of Coronavirus (COVID-19), The Planning Inspectorate has published guidance on site visits, hearings, inquiries and events.
News story
More inquiries and hearings to be held virtually in June
With the UK government now refining plans to move the country out of lockdown, we are continuing to scale up our capacity to progress a greater number of cases.
Press release
Cleve Hill Solar Park Project granted development consent
Today, Thursday 28 May 2020, the application for the proposed Cleve Hill Solar Park Project near Faversham in Kent has been granted development consent by the Secretary of State for Business, Energy and Industrial Strategy.
Press release
M42 Junction 6 Improvement granted development consent
Today, Thursday 21 May 2020, the application for the M42 Junction 6 Improvement has been given development consent by the Secretary of State for Transport.
News story
Site visits to recommence and more digital case events planned
Site visits to recommence and more digital case events planned, the latest from the Planning Inspectorate.
Latest from the Planning Inspectorate
What the Planning Inspectorate does
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England and Wales.
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Guidance and regulation
See all guidance and regulationNews and communications
- A19 Downhill Lane Junction Scheme granted development consent
- Manston Airport granted development consent
Research and statistics
See all research and statisticsTransparency and freedom of information releases
- Planning Inspectorate spending over £250: June 2020
- Planning Inspectorate spending over £250: May 2020
Our management
Contact The Planning Inspectorate
Submit a new appeal
If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk
• Temple Quay House is closed
• We have special permission to allow a very small number of people into the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process
Comment on an appeal
If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .
Customer services and general enquiries
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom
Phone (England)
0303 444 5000
* Temple Quay House is closed
* We have special permission to allow a very small number of people into the office to deal with casework that cannot be dealt with remotely
* Sending documents via the post is causing long delays
* We will not put our staff at risk
To help us customers are requested to:
* Use the Appeals Casework Portal for new appeals
* Use the Appeals Casework Portal for making comments on appeals
* Email/ring their case officer directly
* Do not post to Temple Quay House if possible – this delays the process
The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon. Monday – Friday and if possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.
Please read our Customer Charter:
https://www.gov.uk/government/publications/planning-inspectorate-customer-charter
Media enquiries
Press office
0303 444 5004
Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
If you are a journalist with an enquiry or a request to film, please email or phone the press office.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Customer Support
0303 444 5000
Corporate information
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Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.