• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely • Sending documents via the post is causing long delays • We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals • Use the Appeals Casework Portal for making comments on appeals • Email/ring their case officer directly • Do not post to Temple Quay House if possible – this delays the process
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.