What we do

The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England and Wales.

The Planning Inspectorate is an executive agency, sponsored by the Department for Communities and Local Government and the Welsh Government.

Read more about what we do


Our announcements

Our publications

Our statistics

  1. Planning Inspectorate Statistics

    • Official Statistics

See all our statistics

Our management

Contact The Planning Inspectorate

Christmas and New Year deadlines

If, over the Christmas and New Year period (19-30 December 2016), you are party to an appeal or other casework, please make every effort where possible to meet the deadlines for sending documentation to us. If the information is due to be submitted on a Bank Holiday, then please send it to us earlier.

If you are unable to do this, then please contact your designated case officer who will discuss the matter with you. Please note that, if a later submission date is required, it will not be possible to extend any deadline later than 9 January 2017 for all Planning, Householder and Commercial Appeals. This only applies to appeals in England.

This will help us progress the appeal or other casework as quickly as possible.

Comment on an appeal

If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .

Customer services and general enquiries

Room 3Q Kite Wing
Temple Quay House
2 The Square
Temple Quay


The Customer Support Line telephones are answered between 08:30 - 16:30 Monday to Friday, except bank holidays. At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.

We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.

Christmas and New Year opening times

23 December: 09:00 – 14:00
26 December: Boxing day – closed
27 December: Public holiday – closed
28 December: 09:00 – 14:00
29 December: 09:00 – 14:00
30 December: 09:00 – 14:00
2 January: Public holiday – closed

Media enquiries

Press office is open from 09:00 to 17:00 Monday to Friday, except bank holidays.
If you are a journalist with an enquiry or a request to film, please email or phone the press office.

Procurement at The Planning Inspectorate

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information requests

The Planning Inspectorate
Room 4D Hawk Wing
Temple Quay House
2 The Square

Temple Quay

Corporate information

Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.