Planning Inspectorate

Latest from the Planning Inspectorate

See all latest documents

What the Planning Inspectorate does

The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England and Wales.

Read more about what we do

Documents

Research and statistics

See all research and statistics

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

Chief Executive, Planning Inspectorate
Head of Planning Inspectorate Wales
Director of Corporate Services, Planning Inspectorate
Interim Director of Corporate Services
Director of Strategy, Planning Inspectorate
Director of Operations, Planning Inspectorate
Chair of the Planning Inspectorate Board
Non-executive Director
Non-executive director
Non-executive Director

Contact The Planning Inspectorate

Christmas and New Year deadlines

Parties who are required by their existing appeal / other casework timetable to submit documentation during the Christmas and New Year period, (w/c 21st & 28th December 2020) should make every effort to comply with stated deadlines. If information is due to be submitted on a Bank Holiday then please ensure it is submitted prior to that date.

Where this is not possible, you should contact your designated Case Officer beforehand to discuss. It should be noted that if a later submission date is required, it would be unreasonable to extend any deadline later than 4th January 2021.
This only applies to appeals in England.

Our phone lines are open:
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed

Submit a new appeal

If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk

• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk

To help us customers are requested to:

• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process

Comment on an appeal

If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .

Customer services and general enquiries

Room 3 O/P
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom

Phone (England)

0303 444 5000

The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon, Monday – Friday.
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
If possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk

We apologise for any inconvenience this may cause.

At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.

We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.

Media enquiries

Press office

0303 444 5004

Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
If you are a journalist with an enquiry or a request to film, please email or phone the press office.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information requests

Customer Support

0303 444 5000

Corporate information

Jobs and contracts

Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.