Planning Inspectorate
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Keeping casework moving: 2020 into 2021
News story
An update on keeping our casework moving, our progress on virtual events, feedback from our customers on their virtual event experiences and 2021 and beyond.
In response to the spread of Coronavirus (COVID-19), The Planning Inspectorate has published guidance on site visits, hearings, inquiries and events.
Today, Thursday 12 November 2020, the application for the A303 Amesbury to Berwick Down project has been given development consent by the Secretary of State for Transport.
New Statistical Release shows performance is recovering
West Burton C Power Station granted development consent
Press release
Today, Wednesday 21 October 2020, the application for the proposed West Burton C Power Station has been granted development consent by the Secretary of State for Business, Energy and Industrial Strategy.
Our priority remains to keep our casework moving while ensuring the safety of our employees and customers. We have adapted the way we work so that we can continue fully operating through the pandemic, supporting economic recovery.
Latest from the Planning Inspectorate
What the Planning Inspectorate does
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England and Wales.
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News and communications
- Keeping casework moving: 2020 into 2021
- A303 Amesbury to Berwick Down (A303 Stonehenge) project granted development consent
Research and statistics
See all research and statisticsTransparency and freedom of information releases
- Planning Inspectorate spending over £250: September 2020
- Register of Planning Inspectorate Board Member Interests
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Christmas and New Year deadlines
Parties who are required by their existing appeal / other casework timetable to submit documentation during the Christmas and New Year period, (w/c 21st & 28th December 2020) should make every effort to comply with stated deadlines. If information is due to be submitted on a Bank Holiday then please ensure it is submitted prior to that date.
Where this is not possible, you should contact your designated Case Officer beforehand to discuss. It should be noted that if a later submission date is required, it would be unreasonable to extend any deadline later than 4th January 2021.
This only applies to appeals in England.
Our phone lines are open:
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
Submit a new appeal
If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk
• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process
Comment on an appeal
If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .
Customer services and general enquiries
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom
Phone (England)
0303 444 5000
The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon, Monday – Friday.
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
If possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.
Media enquiries
Press office
0303 444 5004
Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
24th December 09:00 - 12:00
Christmas Day/Boxing Day - closed
29th, 30th and 31st December 09:00 - 12:00
New Years Day - closed
If you are a journalist with an enquiry or a request to film, please email or phone the press office.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Customer Support
0303 444 5000
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Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.