Planning Inspectorate
Inspectorate
Featured
The Planning Inspectorate’s Chief Executive has received a letter from the housing minister setting out revised performance measures.
We’re currently recruiting for Band 1 planning inspectors – check out a week in the life of an inspector!
Performance update – January 2022
News story
Performance and other updates following the publication of our latest official monthly statistics.
Latest from the Planning Inspectorate
What the Planning Inspectorate does
The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England.
The Planning Inspectorate is an executive agency, sponsored by the Department for Levelling Up, Housing and Communities .
Follow us
Documents
Services
See all servicesGuidance and regulation
See all guidance and regulationPolicy papers and consultations
See all policy papers and consultationsTransparency and freedom of information releases
- The Planning Inspectorate annual report and accounts 2020/21
- Planning Inspectorate spending over £250: December 2021
Our management
Contact The Planning Inspectorate
Submit a new appeal
If you wish to submit an appeal please use our online service: https://acp.planninginspectorate.gov.uk
• A very small number of people are working in the office to deal with casework that cannot be dealt with remotely
• Sending documents via the post is causing long delays
• We will not put our staff at risk
To help us customers are requested to:
• Use the Appeals Casework Portal for new appeals
• Use the Appeals Casework Portal for making comments on appeals
• Email/ring their case officer directly
• Do not post to Temple Quay House if possible – this delays the process
Comment on an appeal
If you wish to submit comments on an appeal please use our online service: https://acp.planninginspectorate.gov.uk .
Customer services and general enquiries
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
United Kingdom
Phone (England)
0303 444 5000
The Planning Inspectorate’s Customer Service Helpline will be available between the hours of 09:00am and 12 noon, Monday – Friday, except bank holidays.
We are trialling extending these hours during the week commencing 31st January. During this week only our Customer Service Helpline will be open between 09:00am and 04:00pm daily.
If possible we ask customers to email their case officer directly, if you do not have a case officer please email enquiries@planninginspectorate.gov.uk
We apologise for any inconvenience this may cause.
At busy times we may not be able to answer your call or respond to a message immediately. We appreciate your patience at all times and apologise for any inconvenience caused.
We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. Please treat our staff with courtesy and respect as we will not tolerate rude or abusive behaviour.
Media enquiries
Press office
0303 444 5004
Press office is open from 09:00 to 17:00 on Monday to Friday, except bank holidays.
If you are a journalist with an enquiry or a request to film, please email or phone the press office.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Customer Support
0303 444 5000
Corporate information
Jobs and contracts
Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.